Hi Susan and Martin Charlie and I had a bit of a nightmare when trying to renew/change insurance with Adrian Flux. This started in March when we bought a new non Quantum car. We have 4 cars between us, one is not a Quantum, which were all insured individually. We are trying to get them all onto one multi-car policy.
We phoned on about 6 occasions, being put through to the motorcycle department at one point. I kept going, each time asking to speak to someone who knew about Quantum car insurance - a manager preferably. Eventually we spoke to someone who knew what she was doing and she put notes on our file to explain to anyone taking later calls what we were doing. In June when the first Quantum fell due for renewal I rang and got the same run around. Finally someone agreed to read the notes on the file and the light went on. From a renewal quote of over £300, we got a figure of just over £40 to add the second car to the policy. Just waiting until October now when the next car's insurance is due to be renewed. I found that the people working on Saturday were not at all helpful and felt as if they were on a time limit to get the call finished and move to the next one. If the question was too difficult, they passed me on to another department, so maybe call during the week in future for me. I find it strange that they should ask you to send new photos and you have to pay an extra fee when they already had an agreed value for the car. Surely depreciation starts from the day of the first agreed valuation unless you are telling them you have added even more value to the car? Keep going, get notes put on your file and then ask someone to actually read the notes when you come to renew is my advice. Good luck Maxine On Thursday, June 25, 2015 at 9:09:24 PM UTC+1, Susan and Martin Scott wrote: > > Further to the note below, A Flux asked for a new set of photos, form > filling and £15 fee for sorting out agreed value. 2 weeks on and they > haven't corresponded (other than issuing a policy at 'market value' on the > day, and haven't taken the £15 fee - IS THIS USUAL or am I being paranoid? > Martin > > ----- Original Message ----- > *From:* Susan and Martin Scott <javascript:> > *To:* Andy Heaton <javascript:> ; [email protected] <javascript:> > *Sent:* Thursday, May 28, 2015 10:39 AM > *Subject:* Insurance - Is this normal? > > Hello Andy, I've copied this to the group mail for 2 reasons a) It may be > useful/informative to other members > b) I'm not sure if direct mail reaches you. > Adrian Flux have sent a renewal for my insurance, and I noticed it did not > state "Agreed Value" but just "Value" in the documents. I queried this with > them, and today they sent a new renewal invitation document and the agreed > valuation part requires a *new set of photos*. > > I have to say I'm not impressed with their service.... 2 years ago they > had copies of all the receipts (amounting to 8k plus) for all the new > parts, and said as I'd bought it in 2009, and *hadn't restored it* they > it was worth 4k! I pointed out *I built it with all the new parts and > registered it in 2009*, but they ignored that. I wasn't asked to supply > new photos last year, and this year they choose not to point out it isn't > agreed value until I ask the question. Maybe time to move elsewhere! > Martin > -- -- You received this message because you are subscribed to the Google Groups "Quantum Owners Group" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/quantumowners?hl=en IMPORTANT NOTE: All information presented herewith is provided on an "As Is" basis, without warranty or the implication thereof. Neither the Quantum Owners Club nor the individuals associated with the Quantum Owners Club or in the preparation of the above information shall have any liability to any person or entity with respect to liability, loss, or damage caused or alleged to be caused directly or indirectly by the instructions contained within this or related message(s). --- You received this message because you are subscribed to the Google Groups "Quantum Owners Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
