I got the impression that they were required because the insurer (yet another
Lloyd's syndicate) was different - I have always suspected these Lloyd's
syndicates are all one and the same anyway!
Martin
----- Original Message -----
From: Maxine Williams
To: [email protected]
Cc: [email protected]
Sent: Tuesday, July 21, 2015 6:50 AM
Subject: [Quantum Owners] Re: Fw: Insurance - Is this normal?
Hi Susan and Martin
Charlie and I had a bit of a nightmare when trying to renew/change insurance
with Adrian Flux. This started in March when we bought a new non Quantum car.
We have 4 cars between us, one is not a Quantum, which were all insured
individually. We are trying to get them all onto one multi-car policy.
We phoned on about 6 occasions, being put through to the motorcycle
department at one point. I kept going, each time asking to speak to someone
who knew about Quantum car insurance - a manager preferably.
Eventually we spoke to someone who knew what she was doing and she put notes
on our file to explain to anyone taking later calls what we were doing. In
June when the first Quantum fell due for renewal I rang and got the same run
around. Finally someone agreed to read the notes on the file and the light
went on. From a renewal quote of over £300, we got a figure of just over £40
to add the second car to the policy. Just waiting until October now when the
next car's insurance is due to be renewed.
I found that the people working on Saturday were not at all helpful and felt
as if they were on a time limit to get the call finished and move to the next
one. If the question was too difficult, they passed me on to another
department, so maybe call during the week in future for me.
I find it strange that they should ask you to send new photos and you have to
pay an extra fee when they already had an agreed value for the car. Surely
depreciation starts from the day of the first agreed valuation unless you are
telling them you have added even more value to the car?
Keep going, get notes put on your file and then ask someone to actually read
the notes when you come to renew is my advice.
Good luck
Maxine
On Thursday, June 25, 2015 at 9:09:24 PM UTC+1, Susan and Martin Scott wrote:
Further to the note below, A Flux asked for a new set of photos, form
filling and £15 fee for sorting out agreed value. 2 weeks on and they haven't
corresponded (other than issuing a policy at 'market value' on the day, and
haven't taken the £15 fee - IS THIS USUAL or am I being paranoid?
Martin
----- Original Message -----
From: Susan and Martin Scott
To: Andy Heaton ; [email protected]
Sent: Thursday, May 28, 2015 10:39 AM
Subject: Insurance - Is this normal?
Hello Andy, I've copied this to the group mail for 2 reasons a) It may be
useful/informative to other members
b) I'm not sure if direct mail reaches you.
Adrian Flux have sent a renewal for my insurance, and I noticed it did not
state "Agreed Value" but just "Value" in the documents. I queried this with
them, and today they sent a new renewal invitation document and the agreed
valuation part requires a new set of photos.
I have to say I'm not impressed with their service.... 2 years ago they had
copies of all the receipts (amounting to 8k plus) for all the new parts, and
said as I'd bought it in 2009, and hadn't restored it they it was worth 4k! I
pointed out I built it with all the new parts and registered it in 2009, but
they ignored that. I wasn't asked to supply new photos last year, and this year
they choose not to point out it isn't agreed value until I ask the question.
Maybe time to move elsewhere!
Martin
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IMPORTANT NOTE: All information presented herewith is provided on an "As Is"
basis, without warranty or the implication thereof. Neither the Quantum Owners
Club nor the individuals associated with the Quantum Owners Club or in the
preparation of the above information shall have any liability to any person or
entity with respect to liability, loss, or damage caused or alleged to be
caused directly or indirectly by the instructions contained within this or
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