May I ask why you want to cancel the policy with them and then move to another provider? (other than moving away from AF) I take this opportunity to add that I moved away from them when my renewal came a few years ago. They failed to provide agreed value paperwork after 3 months (despite them insisting I provided paperwork to them within 14 days... I provided it within 7 days). If Steve Kodz hadn't assisted I don't think it would ever have been resolved. Martin ----- Original Message ----- From: Niall McCracken To: Quantum Owners Group Sent: Thursday, June 20, 2019 7:43 PM Subject: [Quantum Owners] Adrian Flux...
I have had an extremely unsavoury exchange with Adrian Flux today regarding cancelling my Quantum Insurance. I'm trying to cancel 6 months through a policy and I'm paying for it monthly. They've told me that the only way I can cancel is by paying the entire remaining 6 months of the policy upfront. I argued that if they aren't providing a service they can't possibly charge for it. They reason this is because the policy and the payment for the policy are completely unconnected. The "credit agreement" is unconnected to the policy and simply has to be paid no matter what irrespective of what happens to the actual policy. This seems fairly insane to me. The extremely - extremely rude and aggressive person at Adrian Flux told me that it was explained when I took the policy out that I wasn't entitled to any refund; I said I didn't want any refund I just wanted to cancel the policy. She said this actually meant a refund from the total amount of credit I had taken out irrespective of what happens. She then, when not shouting over me tried to explain my consumer rights and advised "strongly" against complaining to the FSA or Ombudsman as it would be a "waste of time". Effectively this means I can't cancel the insurance on my Quantum, leaving it impossible for anyone else to insure it. I may be being a bit naïve here but I have never, ever, heard of a credit agreement for insurance operating in this way. Is it just me or does that sound completely bonkers? -- -- You received this message because you are subscribed to the Google Groups "Quantum Owners Group" group. To post to this group, send email to quantumowners@googlegroups.com To unsubscribe from this group, send email to quantumowners-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/quantumowners?hl=en IMPORTANT NOTE: All information presented herewith is provided on an "As Is" basis, without warranty or the implication thereof. Neither the Quantum Owners Club nor the individuals associated with the Quantum Owners Club or in the preparation of the above information shall have any liability to any person or entity with respect to liability, loss, or damage caused or alleged to be caused directly or indirectly by the instructions contained within this or related message(s). --- You received this message because you are subscribed to the Google Groups "Quantum Owners Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to quantumowners+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/quantumowners/c3a6ca63-83b3-49df-855f-8a875574522d%40googlegroups.com. For more options, visit https://groups.google.com/d/optout. ------------------------------------------------------------------------------ This email has been checked for viruses by AVG antivirus software. www.avg.com -- -- You received this message because you are subscribed to the Google Groups "Quantum Owners Group" group. To post to this group, send email to quantumowners@googlegroups.com To unsubscribe from this group, send email to quantumowners-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/quantumowners?hl=en IMPORTANT NOTE: All information presented herewith is provided on an "As Is" basis, without warranty or the implication thereof. Neither the Quantum Owners Club nor the individuals associated with the Quantum Owners Club or in the preparation of the above information shall have any liability to any person or entity with respect to liability, loss, or damage caused or alleged to be caused directly or indirectly by the instructions contained within this or related message(s). --- You received this message because you are subscribed to the Google Groups "Quantum Owners Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to quantumowners+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/quantumowners/AF8FE72D031E42DCBF71314BD77CAAB2%40computer. For more options, visit https://groups.google.com/d/optout.
