-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA512 On 2017-05-07 11:36, Patrick Bouldin wrote: > I hope it's ok I post this in the dev forum as I think you all are > the correct group. > > I've said before I love this system. Some of you know I'm not > nearly as Linux techie as most on here - but I'm moving as fast as > I can. The fact is I do spend a reasonable amount of time fixing my > issues - but I do have a suggestion. > > Are you familiar with the very well known and respected business > book "Crossing The Chasm?". I won't bore you with the details - if > you'd like to learn more and you're deeply involved in Qubes I > highly recommend the read - and it's updated as of about 2014. > You'll not find a single major technology company exec who doesn't > know this book well. > > Bottom line - early market technology enthusiasts (like me, and > most on here) "buy" into the product because we see the value of > the product, want to be first and ahead of the curve - and, we > generally are more agreeable to "pay the cost". But for Qubes, or > any product in that zone to cross into the major market (is that a > goal?) then it has to appeal to the main stream pragmatists - they > won't jump until there are some while-product basics covered. I > realize the "core" product is free - doesn't affect my post here - > so I continue... > > One of the basics is support. First - I am so thankful to all of > you for pouring your heart and soul on the support you have - big > kuddos from all of us - thank you so much. > > However, you can't scale your free support into the mainstream, > even if you wanted to. > > I for one am ready to spend a reasonable amount of cash to pay for > support on helping me through some important issues holding me > back. I feel that your organization could open that support tier up > - telephone support, online support - to help with specific issues. > The main stream market will not "hack it out" like I'm doing, and > have been. > > I hope this post is viewed not as critical, but thankful and > hopefully contributing to positive thought. >
Thanks for sharing your thoughts, Patrick. A paid support infrastructure is something we've considered. While we don't have any concrete plans to pursue it in the immediate future (for a variety of reasons that I'm not at liberty to disclose), we'll continue to consider it. - -- Andrew David Wong (Axon) Community Manager, Qubes OS https://www.qubes-os.org -----BEGIN PGP SIGNATURE----- iQIcBAEBCgAGBQJZD1lWAAoJENtN07w5UDAw7EsQAIoPcvarpInPlkut2BPv2g+d XPZqSGBJ1v0AaZ/Kskqj9a9NyamWvPFsZtB8s0iRFisyf6yELYz1MWvkxvgErOmT o29/W2gAH+382jUvhBUzEnhQ8K7FRHwSM6/XEzQMitVIIXvRZGoZFB/2kfCoSljJ jYd2i+lcismKzs5u+lIe2MWurEWTISY2Gu/UM/gKhEpqKB4rYAZE9aE+3/O4BPc4 Go5tYAb+jvYwNy0HndDsu+HvrlUCLT3Qg3grCbSEzzTPVH/pS0Vcf4sigQ77LTBz eeebsS+OmoVcTY4ZSSwmMCCQLkjXEHj1kpUneNLVktJeZF+/amKeJvUe2YFoITbX p4cVPfeMr1PbEa2At0bzRrmpkEqV+DRhIgb6hn6Auu+NhR/ho///BMEDScWoeJuk dlJ+yvPskf2+OarUq/67aek6duQnrzCY3RS6o2sUQ8waQRYWcXabMrSdC4ohtJea 7PmcvK0Ql/nxy+QzO1gQySa43OKqkiqJfLnXhQUpl7Vro6DwbKtxnRGojO0JvWZy e6VdLAKHwU3Nd5axt3XVWNmRRQGkWqu1CT9EL6JNvyviEDDzcDOriBUZNgtv3aYn OQOp8YBg4FZq5Hqf+1MmD6BoncFSukFjkpA1KyS3X57ENB907sn3l/tlwuLZ8ADa AdCgJ7MiKfJTbW3iR9BZ =3k0X -----END PGP SIGNATURE----- -- You received this message because you are subscribed to the Google Groups "qubes-devel" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/qubes-devel/7a15392f-9a41-eff3-c20c-54eab51970cb%40qubes-os.org. For more options, visit https://groups.google.com/d/optout.
