How could tech support resolve issues that are caused by buggy firmware and server setup? Tech support can help people who are not able to setup their network or whatever, but it's obviously pointless to call tech support if the product simply doesn't work because of bad design and/or implementation. Yeah, you can utter your frustration, but they ignored their customer's frustration for >6 months now and tech support folks are usually well trained to deny any other cause than the customer's, so why bother? Returning the product (if still possible) or giving bad ratings on Amazon etc. seems to be a better way to tell Logitech how badly they handle this situation.
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