BLatSD;584717 Wrote:
>
> For the rest of us, we had only Logitech literature, their website, &
> MySB.com to gain a pre-sale understanding of what the product is
> capable of. And nowhere does it state that basic functions become
> unreliable when connected to MySB.com. It also says NOTHING about some
> radio stations requiring a PC server to re-stream content in a format
> that the radio supports. I had to complain to RadioTime to find that
> one out. Suffice it to say that there is significant information that
> Logitech seems to be deliberately hiding from the new buyer, leaving
> them to find out AFTER THE SALE that it's not exactly the gem they were
> led to believe.
>
You are completely correct and I think most of us agree with you 100%.
Logitech shouldn't advertise the device as an alarm clock that works
without a local server unless it's reliable. Unfortunately, for some
reason they still do and there is nothing the community can do about
that.
All we can do is to advice you to either contact Logitech and ask them
to fix the bugs or that you replace the Radio with a product from
someone else that works as you like. I don't expect them to solve it
for you immediately after you have called the support but I still
believe that if they get 10 calls per day from different upset users
with the same problem it is eventually going to get priority and be
fixed. The problem is that even though there are a lot of users with
the problem, most of them are just quiet and read complaints from other
and accept that it doesn't work and either get a local server or a
traditional alarm clock. The result is that there are negative posts of
maybe 50-100 people, some but not all of them has at least bothered to
post in the official Logitech forum to make sure Logitech support staff
at least sees the problem. However, I'm not sure how many of them that
has actually called the support phone and asked the support staff to
explain why their product doesn't work as advertised.
Frankly, I believe that if you have bought a product that doesn't work
as advertised and you aren't willing to at least call the support phone
and complain, then you shouldn't complain at all. You are still free to
give it bad reviews but unless you have actually called support and
given them a chance to solve your problems, they you shouldn't complain
if they don't. Some people seems to assume that it's not worth to call
the support and tell Logitech about your problem, but it is worth to
spend the same amount of time and often more on a community forum and
complain about it. This just seems silly to me.
BLatSD;584717 Wrote:
>
> Fixing MySB.com can't be that big of a deal. I don't undertand why
> they just don't fix it and let us enjoy the same operational
> reliability as the rest of you. For that matter, what the heck do they
> do 8 hours a day 5 days a week? I'm not the greatest programmer, but I
> know I could have resolved these issues in a couple of weeks.
>
Have you looked at the source code or is this just a general comment
that you would be able to fix any issue within a couple of weeks ?
I have looked at the source code and I have developed third party
plugins and applets and I would definitely don't want to make a
statement as you just did.
If you really have looked at the source code and believe you can, they
I suggest that you contact Logitech and offer your services. You would
become a hero in this community.
However, it isn't really about how much time it takes to fix it, it's
about priorities and the only way we are going to raise the priorities
is if everyone with the problem calls the support phone and make
themselves heard.
You can complain all you want in this community forum and most of us
completely agree with you and sympathize with your situation. It's just
that we are a bit frustrated because the only solution we as the
community can offer is that you call Logitech support or you setup a
local server or you replace the Radio with something else.
Yes, I understand that replacing it with something else might not be
easy because I haven't seen any other portable optionally battery
powered networked music player that beats the Radio at the same price
range. However, I suspect most people complaining isn't really
complaining about the music player, they are complaining about that the
alarm doesn't work and there are other products out there that works
better as an clock radio.
Now it's time for me to stop posting in this thread because it's
clearly not going to result in a solution, I'm sure anyone with
questions will find any answer by looking at the previous posts in the
thread.
--
erland
Erland Isaksson ('My homepage' (http://erland.isaksson.info))
(Developer of 'many plugins/applets'
(http://wiki.slimdevices.com/index.php/User:Erland). If my answer
helped you and you like to encourage future presence on this forum
and/or third party plugin/applet development, 'donations are always
appreciated' (http://erland.isaksson.info/donate))
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