This IS going to be my last post in this thread, I just have to give it another try.
0xdeadbeef and BLatSD have a point, the Radio do have problems and it do have problems that makes some of its functionality is pretty useless under certain conditions. We all expected that Logitech would had fixed the problems by now and it's clearly a disappointment that they haven't. There is no reason to try to defend Logitech in this area, the problem exists and should be fixed. It doesn't matter if it works for people that doesn't use the functionality or for people that doesn't fulfill the specific conditions, it's still a problem for people that do and it's a problem that should be fixed to fulfill the advertised functionality. I strongly believe the reason that they haven't been fixed is because it hasn't got priority in Logitech management. The reason it hasn't got priority is that most people accept the problems silently or tries to find workarounds instead of picking up the phone and call Logitech support to complain. We have tried to reach management through this forum for years and it should be pretty clear to everyone that it doesn't work since Logitech took over. I think the official forum works a bit better because it has officially been said that the Logitech staff monitors that forum: http://forums.slimdevices.com/showthread.php?t=80919 I do think the support phone is the best way to raise priority on a problem because the support staff don't like to hear that their product is useless over and over again so if they get to hear this often enough they are going to tell their management. It's a lot more direct to tell this to the support staff over phone than posting in some forum and hoping that they will read it. The support staff aren't going to be able to fix the problems immediately, but the management will prioritize issues that takes a lot of time for the support team. If 1 out of 100 people with a problem calls support, it's not going to take up a lot of time and due to this it's not going to be prioritized. The only Logitech employees that reads this forum is on our side, they want to fix the problems, it's just that they don't get enough time to do it because there is always something else which the management thinks is more important, like implementing a Facebook or Flickr integration in a music player. I also suspect it's also not fun to try to fix something in your spare time if all you get back is comments that indicates that the software is still useless. So instead of saying "it's still useless", it's a lot better to say "this now works a bit better but I found another related problem...". This is also the thing that worries me most, because if we manage to make the developers stop reading this forum then we have totally lost contact with Logitech also regarding feedback on new features. It has to be fun and interesting for them to read the forum, they got to feel that it's worth reading. We have to understand that people are different, most people that have a problem want to get help solving it but there are also some people that just want to make sure everyone knows that the product doesn't work. We have to learn to see difference between people that have a problem and want it solved and people that just want to complain. It's worth to once in a while try to direct people that just want to complain to the appropriate support channel because there might be 10 other people with the problem also reading the thread, but I think it's a good idea to try to avoid doing it all the time over and over again because it will just put more wood on the fire. As an example, is there anyone besides the people complaining that is happy with this thread ? The main problem in this thread currently isn't the people that are complaining, it's the people that's trying to explain over and over again that we can't help. I think all of us have said that multiple times by now and it's really not going to help to say it another time. Some people just don't want to understand because their main purpose is to make sure the complaints are visible and not to actually solve the problem. The Squeezebox lovers are currently the main reason that this thread is still alive, so if we just stop post in it, it will soon disappear and we can go back to our happy/frustrated Squeezebox fanboy lives. I love my Squeezeboxes and I do think it's currently the best on the market if you fulfill certain conditions, like running a local server. However, I'm also very disappointed how Logitech management have handled the products during the last years, especially related to the users that doesn't run a local server. -- erland Erland Isaksson ('My homepage' (http://erland.isaksson.info)) (Developer of 'many plugins/applets' (http://wiki.slimdevices.com/index.php/User:Erland). If my answer helped you and you like to encourage future presence on this forum and/or third party plugin/applet development, 'donations are always appreciated' (http://erland.isaksson.info/donate)) ------------------------------------------------------------------------ erland's Profile: http://forums.slimdevices.com/member.php?userid=3124 View this thread: http://forums.slimdevices.com/showthread.php?t=82804 _______________________________________________ Radio mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/radio
