--- In [email protected], "scarlett" <[EMAIL PROTECTED]> wrote: > monalisa, tersenyumkah engkau? > ----------------------------- > pernahkah coba kita pikirkan, apakah > kita lebih suka mendapatkan sesuatu > yang pura-pura atau palsu, ketimbang > mendapatkan suatu fakta yang biasa, > kadang exciting atau malah kadang > menyakitkan? milih yang mana? ----- cut ----- > kadang-kadang kita sebagai penikmat jasa, lebih > enjoy dengan yang 'fake', senyum yang fake demi > profesi, semua demi kepuasan yang dilayani. > walaupun di laen pihak, dalam dunia nyata, > kita juga ingin tidak di'palsu'in. > > just another thought of service and professionalism
aku barusan dapet contoh bagus tentang service. tadi pagi dalam imel edaran, ron kaufman's "UP Your Service!" Newsletter #86 ada 10 service rules, (jika ada yang tertarik, ntar diposting.) trus ceritanya tau-tau dapet lagi imel lanjutan, judulnya: In Singapore...I broke the rules (ouch!) isinya: (Primarily for Singapore subscribers. For all others, entertainment!) In the last newsletter... Rule #7 says: "Good service requires good product knowledge. Sending your customer to the wrong product or location will send them out the door." >> In the last newsletter....I broke the rules! << I listed the WRONG PHONE NUMBER in the SPECIAL INVITATION for Tuesday, 6 September. The CORRECT number is: 6372-3383 lantas aku kirim balasan sekenanya: Ron, I still believe you need to add Rule #11 says: "Good service is ready to admit when you do wrong." .... dan inilah balasan yang muncul, dan inilah bahasa service versi ron yang aku percaya di-draft untuk auto-reply dan tidak nyambung sama sekali ke tulisan saya sebelumnya: ---------------------------------------------------------- You are a genius! Thank you. I appreciate you taking the time to write. Honestly, it's people like YOU that keep me doing what I do these days - the speaking, traveling, writing. I know that whatever uplifting encouragement I can bring to the world, it's people Like You who take that same spirit and, in your own ways, spread it out to so many more. As you appreciate what I do - I most certainly appreciate you. I hope we have a chance to meet each other sometime, somewhere. When it happens, please do come up and say "hello" to me, and remind me that YOU are the person who wrote. I will be touched to meet you again. Have a fabulous day, great week, magnificent month, and extraordinary year. Oh, why not go all the way -- have an incredible LIFE! With warmest regards, Ron Kaufman ----------------------------------------------------------- kira-kira jika aku beneran hadir di ntuc singapore besok, ketika acara berakhir, aku muncul di depannya dan bilang, ini loh yang kemarin kirim balesan imel newslettermu. hehehee.... pasti dia akan menampilkan wajah antusiasnya dan langsung menggenggam tanganku erat2 sambil digoyangkan dan kepala ngangguk2, iya .. iya... saya tentu inget bla bla bla... hehehe.. for sure, aku yakin pagi ini dia sudah ada di singapore lagi sibuk dan gak mungkin baca imelku sama sekali :) ------------------------ Yahoo! Groups Sponsor --------------------~--> Life without art & music? Keep the arts alive today at Network for Good! http://us.click.yahoo.com/FXrMlA/dnQLAA/Zx0JAA/CPMolB/TM --------------------------------------------------------------------~-> bEauTifuL *radiOlinEr* mInD --------------------------- love actually is all~around --------------------------- #radioliner (m-irc;dal.net) Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/radioliner/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
