Thanks Again Buddy,
The process completed. However, the updated times were not correct. It
appears that all of them were way off.
Example the results for very first Agent:
Production Table:
Start for 1st Call: 16:59:04
End of Last Call: 22:25:22
ActualWorked (Updated:
StartOfFirstCall: 00:00:21
EndOfLastCall: 23:38:03
These times are way off. Most of the updated StartOfFirstCall is around
:00:00:01 and 01:00:00
Below is the updated script:
**************************************************
SET VAR vagenttxt TEXT
SET VAR vdateworked DATE
SET VAR vminstart TIME
SET VAR vmaxend TIME
SET ERROR MESSAGE 705 OFF
DROP CURSOR c1
SET ERROR MESSAGE 705 ON
DECLARE c1 CURSOR FOR SELECT Agent, Start_date +
FROM ActualWorked
OPEN c1
FETCH c1 INTO +
vagenttxt INDICATOR ivvar1, +
vdateworked INDICATOR ivvar2
WHILE SQLCODE <> 100 THEN
SELECT MIN(start_time), MAX(Customer_End_Time) INTO vminstart INDICATOR
iv1, vmaxend INDICATOR iv2 +
FROM AHL2 WHERE DEXTRACT(Customer_Start) = .vdateworked
UPDATE ActualWorked SET StartOfFirstCall = .vminstart, EndOfLastCall =
.vmaxend WHERE CURRENT OF c1
FETCH c1 INTO +
vagenttxt INDICATOR ivvar1, +
vdateworked INDICATOR ivvar2
ENDWHILE
DROP CURSOR c1
LABEL done
CLEAR ALL VARIABLES
RETURN
**********************************************************
On Monday, July 24, 2017 at 12:27:23 PM UTC-4, lwilson wrote:
>
>
> Do-Loop Help in Updating a Table
>
>
>
> I know this can be done with a ‘Do-Loop.” However, as a returning RBase
> users, candidly I have forgotten how.
>
> I think it is combination of Cursor, While & Endwhile. Just not sure how
> to set the script.
>
>
>
> Can anyone provide a sample script for how to set this up.
>
>
>
>
>
> *Scenario:*
>
> Small Call Center with 15 Agents
>
> Volume approx. 84,000 calls/year
>
> *Problem:*
>
> Validate that the Agents have worked their Scheduled
> shift/hours
>
> *Database Tables*
>
> Production table with all call activity '*AHL'* (Multiple
> Calls per day)
>
> Date/Time of Call (DATETIME)
>
> Start of Call Time (TIME)
>
> End of Call Time (TIME)
>
> Agent (TEXT)
>
> * 'Actual_Work' *(One record for each actual day worked for
> each Agent)
>
> Agent (TEXT)
>
> Date Worked (DATE)
>
> Shift Ex. 7:30AM-3:30PM (TEXT)
>
> Scheduled Start Time (TIME)
>
> Scheduled End Time (TIME)
>
> NEW COLUMNS TO BE UPDATED
>
> Start_of_First_Call (first call of the
> day) (TIME)
>
> End_of_Last_Call (Last call for the
> day) (TIME)
>
>
>
> Once I get the table updated, I want to compare the ‘Scheduled’ Shift
> hours to the Actual ‘Hours Worked.
>
>
>
> The benchmark measures whether agents are on time for their shifts,
> whether they go to lunch and take breaks according to the schedule. This is
> particularly important in smaller call centers because there is not as much
> room for error. Some small centers may only have 2 agents on call at any
> time. *The global metric is 95%. *
>
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