Without knowing your table and column layout it is hard to guess what the problem would be; therefore, my code is all assumption.
You need to make sure you are looking at the data based on date. If there is more than one date for an agent it will be updated with the last date found. Buddy From: [email protected] [mailto:[email protected]] On Behalf Of lwilson Sent: Monday, July 24, 2017 10:49 PM To: RBASE-L <[email protected]> Subject: [RBASE-L] - Re: Do-Loop Processing Help Thanks Again Buddy, The process completed. However, the updated times were not correct. It appears that all of them were way off. Example the results for very first Agent: Production Table: Start for 1st Call: 16:59:04 End of Last Call: 22:25:22 ActualWorked (Updated: StartOfFirstCall: 00:00:21 EndOfLastCall: 23:38:03 These times are way off. Most of the updated StartOfFirstCall is around :00:00:01 and 01:00:00 Below is the updated script: ************************************************** SET VAR vagenttxt TEXT SET VAR vdateworked DATE SET VAR vminstart TIME SET VAR vmaxend TIME SET ERROR MESSAGE 705 OFF DROP CURSOR c1 SET ERROR MESSAGE 705 ON DECLARE c1 CURSOR FOR SELECT Agent, Start_date + FROM ActualWorked OPEN c1 FETCH c1 INTO + vagenttxt INDICATOR ivvar1, + vdateworked INDICATOR ivvar2 WHILE SQLCODE <> 100 THEN SELECT MIN(start_time), MAX(Customer_End_Time) INTO vminstart INDICATOR iv1, vmaxend INDICATOR iv2 + FROM AHL2 WHERE DEXTRACT(Customer_Start) = .vdateworked UPDATE ActualWorked SET StartOfFirstCall = .vminstart, EndOfLastCall = .vmaxend WHERE CURRENT OF c1 FETCH c1 INTO + vagenttxt INDICATOR ivvar1, + vdateworked INDICATOR ivvar2 ENDWHILE DROP CURSOR c1 LABEL done CLEAR ALL VARIABLES RETURN ********************************************************** On Monday, July 24, 2017 at 12:27:23 PM UTC-4, lwilson wrote: Do-Loop Help in Updating a Table I know this can be done with a ‘Do-Loop.” However, as a returning RBase users, candidly I have forgotten how. I think it is combination of Cursor, While & Endwhile. Just not sure how to set the script. Can anyone provide a sample script for how to set this up. Scenario: Small Call Center with 15 Agents Volume approx. 84,000 calls/year Problem: Validate that the Agents have worked their Scheduled shift/hours Database Tables Production table with all call activity 'AHL' (Multiple Calls per day) Date/Time of Call (DATETIME) Start of Call Time (TIME) End of Call Time (TIME) Agent (TEXT) 'Actual_Work' (One record for each actual day worked for each Agent) Agent (TEXT) Date Worked (DATE) Shift Ex. 7:30AM-3:30PM (TEXT) Scheduled Start Time (TIME) Scheduled End Time (TIME) NEW COLUMNS TO BE UPDATED Start_of_First_Call (first call of the day) (TIME) End_of_Last_Call (Last call for the day) (TIME) Once I get the table updated, I want to compare the ‘Scheduled’ Shift hours to the Actual ‘Hours Worked. The benchmark measures whether agents are on time for their shifts, whether they go to lunch and take breaks according to the schedule. This is particularly important in smaller call centers because there is not as much room for error. Some small centers may only have 2 agents on call at any time. The global metric is 95%. -- You received this message because you are subscribed to the Google Groups "RBASE-L" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected] <mailto:[email protected]> . For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "RBASE-L" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
