Mark,
Nice to know that there may be some possibilities. The problem for me was after the fact. We had chosen a VOIP service before any thought of dialing from Rbase. AS such, the software does not have any capability of interfacing with other software and we are in a contract for 5 years. Fortunately, being able to dial from Rbase is not a pressing need, just a cool convenience. Since Verizon in particular is decommissioning their wired services for FIOS, the market is good for those phone service providers that specialize in VOIP services which is probably what most phone customers would choose. However, for most people, if they are in a position where they can choose a VOIP provider in advance knowing that they might want to integrate with other software, they need to determine this before making a decision on the VOIP provider. I can see another problem with those who determine VOIP phone systems for their organizations are probably not the same as those providing software development/programming except probably for enterprise level CRM. Perhaps Razzak has some thoughts on this. Steve Johnson From: [email protected] [mailto:[email protected]] On Behalf Of Mark Lindner Sent: Monday, April 23, 2018 1:56 PM To: [email protected] Subject: Re: [RBASE-L] - Telephone interface A number of the VOIP systems have available integrations for a number of the CRM suites and I think some have open API interfaces you can use. I am not sure quite how to get to it from Rbase though. If you understand VOIP, my favorite right now is from 3cx, and you can download a free VOIP switchboard and experiment with it. The fancier versions you do need to pay for, but its quite nice. They do have standard links to the major CRM packages and also a generic Windows API. Mark Lindner Lindner & Associates PO Box 327 Randolph MA 02368 781 247 1100 _____ From: [email protected] <[email protected]> on behalf of Kayza Kleinman <[email protected]> Sent: Sunday, April 22, 2018 11:29 PM To: [email protected] Subject: RE: [RBASE-L] - Telephone interface Assuming that the phone system could take the information, how would you go about this from the RBase end? Kayza Kleinman Director of the Nonprofit Helpdesk CIO Jewish Community Council of Greater Coney Island, Inc www.jccgci.org www.nphd.org -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Steve Johnson Sent: Friday, April 20, 2018 4:33 PM To: karentellef via RBASE-L <[email protected]> Subject: Re: [RBASE-L] - Telephone interface Dick, I looked into this recently but for different purpose. I wanted to see if we could make a phone call from our Rbase application, but in my case, no go. The software for the VOIP application was not able to connect to another database/application. The suggestion here is for you to determine if the proposed phone system can connect to outside software via some connector. Of course, others on the forum may have been successful. Just not in my case. Steve Johnson Sent from my BlackBerry - the most secure mobile device Original Message From: [email protected] Sent: April 20, 2018 2:49 PM To: [email protected] Reply-to: [email protected] Subject: [RBASE-L] - Telephone interface We are contemplating switching to a VOIP telephone system. Has anyone had experience on tying R:Base software in to pop-up customer info based on incoming phone no? We are just looking into all this, but that would be a real plus. Dick Fey -- Carpet Broker Inc P: 913-894-9211 F: 913-894-0138 -- For group guidelines, visit http://www.rbase.com/support/usersgroup_guidelines.php --- You received this message because you are subscribed to the Google Groups "RBASE-L" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout. -- For group guidelines, visit http://www.rbase.com/support/usersgroup_guidelines.php --- You received this message because you are subscribed to the Google Groups "RBASE-L" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout. -- For group guidelines, visit http://www.rbase.com/support/usersgroup_guidelines.php --- You received this message because you are subscribed to the Google Groups "RBASE-L" group. 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