I have a button on my form with the custom eep.
PROPERTY ccustphone SET_FOCUS 'TRUE' --sets focus on the field that has the
phone number
PROPERTY ccustphone SELECTALL 'TRUE' --selects the phone number
PLUGINS sendkeys vresult|keys '^{F11}' --sends the control F11 key to the
computer to dial
RETURN
Dan Goldberg
PS rbase was awesome in creating the sendkeys plugin
From: [email protected] <[email protected]> On Behalf Of Kayza
Kleinman
Sent: Wednesday, April 25, 2018 7:12 AM
To: [email protected]
Subject: RE: [RBASE-L] - Telephone interface
Our phone system software does much the same. What I’m wondering is how to skip
that step. For instance, on come sites, if you click “call” it will go through
the phone system and call.
Kayza Kleinman
Director of the Nonprofit Helpdesk
CIO
Jewish Community Council of Greater Coney Island, Inc
www.jccgci.org<http://www.jccgci.org/>
www.nphd.org<http://www.nphd.org/>
From: [email protected]<mailto:[email protected]>
<[email protected]<mailto:[email protected]>> On Behalf Of Dan
Goldberg
Sent: Tuesday, April 24, 2018 12:08 AM
To: [email protected]<mailto:[email protected]>
Subject: Re: [RBASE-L] - Telephone interface
Our phone system software let's u dial a highlighed number and pressing shift
f11. I have a call button on my form which highlights the text in a DB edit and
does the shift f11. In turn calls the customer.
Daniel Goldberg
On Mon, Apr 23, 2018 at 7:38 PM -0700, "Mark Lindner"
<[email protected]<mailto:[email protected]>> wrote:
You are thinking of VOIP in the old telephone sense, and its much different in
many ways.
The key is that it is primarily software not hardware like the old POTS system.
Everything travels over your data system and the internet. At someplace in
the setup is a server that does the routing, voicemail and all the other bells
and whistles. The server directs the data stream to the appropriate device,
which can be a desk phone, a soft phone on a pc (or on a smart phone) or
whatever else you connect. A soft phone is just software that runs on your pc,
putting all the function of a desk phone on your screen, all you need is a
microphone or headset. The API hooks that into your CRM software.
If you buy a package, you may not see the pieces clearly, its just a black box.
If you do it yourself (or with help) you can select one or more SIP providers
to connect to, and you can select whatever internal PBX you want. You can
install locally or in the cloud, or both. You can select any devices you want
for phones.
I have used voip for years and what I have is a server running linux, and the
pbx software on top of that. It connects to a SIP provider via the internet
that in the end connects it to the public phone system. On the inside it is
just a server on my network, and the desk phones are just IP devices on the
network.
I am in the process of converting to a cloud based server, so all I need to do
is plug my phones or soft phones into the internet and give them the server IP
and login info, and it works.
The server is programmable to allow all the call flow, voice mail etc. in
infinite detail. You can get a number of public domain pbx packages and
experiment with the features. Since most are linux based they can use minimal
hardware. I have used FreePBX and before that various Asterisk builds but the
one I like best right now is the 3cx, and the smaller version is free. Even
the fancy ones are reasonable though.
If your current system supports soft phones, you can install one on your pc and
dial out by doing a quick cut and paste of the phone number. I know you can
copy the phone number to the clipboard in rbase, so you just need to see if you
can automate the paste part.
THIS IS A COMMUNICATION FROM A DEBT COLLECTOR, ANY INFORMATION OBTAINED MAY BE
USED FOR THAT PURPOSE.
Mark Lindner
Lindner & Associates
PO Box 327
Randolph MA 02368
781 247 1100
________________________________
From: [email protected]<mailto:[email protected]>
<[email protected]<mailto:[email protected]>> on behalf of Steve
Johnson <[email protected]<mailto:[email protected]>>
Sent: Monday, April 23, 2018 10:05 PM
To: [email protected]<mailto:[email protected]>
Subject: RE: [RBASE-L] - Telephone interface
Mark,
Nice to know that there may be some possibilities. The problem for me was
after the fact. We had chosen a VOIP service before any thought of dialing
from Rbase. AS such, the software does not have any capability of interfacing
with other software and we are in a contract for 5 years. Fortunately, being
able to dial from Rbase is not a pressing need, just a cool convenience. Since
Verizon in particular is decommissioning their wired services for FIOS, the
market is good for those phone service providers that specialize in VOIP
services which is probably what most phone customers would choose. However,
for most people, if they are in a position where they can choose a VOIP
provider in advance knowing that they might want to integrate with other
software, they need to determine this before making a decision on the VOIP
provider. I can see another problem with those who determine VOIP phone
systems for their organizations are probably not the same as those providing
software development/programming except probably for enterprise level CRM.
Perhaps Razzak has some thoughts on this.
Steve Johnson
From: [email protected]<mailto:[email protected]>
[mailto:[email protected]] On Behalf Of Mark Lindner
Sent: Monday, April 23, 2018 1:56 PM
To: [email protected]<mailto:[email protected]>
Subject: Re: [RBASE-L] - Telephone interface
A number of the VOIP systems have available integrations for a number of the
CRM suites and I think some have open API interfaces you can use. I am not
sure quite how to get to it from Rbase though.
If you understand VOIP, my favorite right now is from 3cx, and you can download
a free VOIP switchboard and experiment with it. The fancier versions you do
need to pay for, but its quite nice. They do have standard links to the major
CRM packages and also a generic Windows API.
Mark Lindner
Lindner & Associates
PO Box 327
Randolph MA 02368
781 247 1100
________________________________
From: [email protected]<mailto:[email protected]>
<[email protected]<mailto:[email protected]>> on behalf of Kayza
Kleinman <[email protected]<mailto:[email protected]>>
Sent: Sunday, April 22, 2018 11:29 PM
To: [email protected]<mailto:[email protected]>
Subject: RE: [RBASE-L] - Telephone interface
Assuming that the phone system could take the information, how would you go
about this from the RBase end?
Kayza Kleinman
Director of the Nonprofit Helpdesk
CIO
Jewish Community Council of Greater Coney Island, Inc
www.jccgci.org<http://www.jccgci.org>
www.nphd.org<http://www.nphd.org>
-----Original Message-----
From: [email protected]<mailto:[email protected]>
[mailto:[email protected]] On Behalf Of Steve Johnson
Sent: Friday, April 20, 2018 4:33 PM
To: karentellef via RBASE-L
<[email protected]<mailto:[email protected]>>
Subject: Re: [RBASE-L] - Telephone interface
Dick,
I looked into this recently but for different purpose. I wanted to see if we
could make a phone call from our Rbase application, but in my case, no go. The
software for the VOIP application was not able to connect to another
database/application. The suggestion here is for you to determine if the
proposed phone system can connect to outside software via some connector. Of
course, others on the forum may have been successful. Just not in my case.
Steve Johnson
Sent from my BlackBerry - the most secure mobile device
Original Message
From: [email protected]<mailto:[email protected]>
Sent: April 20, 2018 2:49 PM
To: [email protected]<mailto:[email protected]>
Reply-to: [email protected]<mailto:[email protected]>
Subject: [RBASE-L] - Telephone interface
We are contemplating switching to a VOIP telephone system. Has anyone had
experience on tying R:Base software in to pop-up customer info based on
incoming phone no?
We are just looking into all this, but that would be a real plus.
Dick Fey
--
Carpet Broker Inc
P: 913-894-9211
F: 913-894-0138
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