Email issues can be a pain to diagnose. The great majority tend to happen at the ISP or Domain provider end. If someone has phished your email and sent junk/scam emails, it is possible that your domain (if you have one) has been blacklisted. In which case you will have to contact the blackmail site and get your domain removed; I had to do just this on a couple of occasions. Also, at one time, emails I sent to ***.hotmail.com were rejected when all other email to all other domains went through without any issues; my domain provider (NameCheap) was able to get it resolved. You can also send test emails individually and see if they get through OK; if not, they might have your domain set as spam locally. Also, check with your domain/email provider to see if there is a limit of email you can send during a set period. Many providers have limits, but most tend to be generous, particularly of you are paying for the domain and web site as well. Adding a pause in between emails might also help in case the outgoing server buffers are getting overwhelmed; this could also be dependent on your internet connection if it is too fast and sends too much information too quickly.
Javier, Javier Valencia, PE 14315 S Twilight Ln Olathe, KS 66062 913-915-3137 -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Doug Hamilton Sent: Monday, February 3, 2025 2:01 PM To: R:Base List <[email protected]> Subject: [RBASE-L] - Emailing Invoices I'm looking for advice/direction/ideas from the list's collective experience in emailing invoices to customers. I've set up a client to email their invoices to certain selected customers of theirs. I'm using the PRINT command with EMAIL ON in a WHILE loop - the PRINT command is below. I don't think guts of the WHILE loop are important cuz the variables are correctly defined and invoices are getting emailed as an attached PDF. The PDF file name is ('.\ARInvoices\Invoice'+ (CTXT(.vInvoice#)) + '.PDF') - e.g. Invoice12345.PDF in the ARInvoices subfolder. The email address to which they are being sent, ,vInvEmailAddress, is a specific address to the customer's payables dept for invoices. The custom subject, .vSubject, for each email is ('Invoice for PO#' & .vPONum & 'from ClientName') The custom body of each email is ('Attached please find ClientName's invoice number' & (CTXT(.vInvoice#)) & 'for your Purchase Order' &.vPONum +'.') The results: Some customers are getting their emailed invoices (good) and paying them (better). The problem is that a significant number of emailed invoices are not getting through to the customer's Payables dept (worst) for several possible reasons that we can think of: * The email is treated as junk mail - we had customers white list [email protected]. * In some cases, it seems that customer's ISP may be intercepting the emails because customer claims they never received them. I'm not sure how likely that is - ISPs shouldn't be filtering (mine sure doesn't). I suspect customers received but can't find the emails. Could ISPs be filtering based on client's old/unrecognized (but working) ISP, optonline.net ? * The email was rejected because it had an attachment, though we don't know where it went - junk folder, automatically deleted...? The solution is to code the invoice info into the body of the email to eliminate the attachment but could be more cost than its worth. * Could anti-virus software be intercepting the emails (and not paying them :)? * Use RMail to request a return receipt? If we can get this to work using the PRINT command, RMAIL won't be needed. I'm proposing this checklist for emailing invoices: * Personally contact each customer before starting to email invoices. * Confirm email address for customer's AR Invoices * White list Client's email address on customer's email software and anti-virus & spam filters. * Email one invoice to customer and confirm it was properly received and processed. Any other ideas, suggestions or advice? TIA, Doug PRINT InvoiceEM + WHERE INVOICE# = .vInvoice# + OPTION PDF|FILENAME .vPDFName + |EMAIL ON + |EMAIL_TO_LIST .vInvEmailAddress + |EMAIL_SUBJECT .vSubject + |EMAIL_BODY .vBody + |EMAIL_FROM_NAME ClientName + |EMAIL_SHOW_DIALOG OFF + |EMAIL_FROM_ADDRESS [email protected] R:Base ver X.5E -- This email has been checked for viruses by Avast antivirus software. www.avast.com -- For group guidelines, visit http://www.rbase.com/support/usersgroup_guidelines.php --- You received this message because you are subscribed to the Google Groups "RBASE-L" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/d/msgid/rbase-l/c8e3f582-2c51-4e8c-96c2-cd991fd7c42b%40wi.rr.com. -- For group guidelines, visit http://www.rbase.com/support/usersgroup_guidelines.php --- You received this message because you are subscribed to the Google Groups "RBASE-L" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/d/msgid/rbase-l/009501db768a%24a4aa9a10%24edffce30%24%40vtgonline.com.
