John- Control Panel > Administrative Tools > Event Viewer Find the error (I prefer by going with the time it happened) post the error.
You can then with help determine if this is hardware and which hardware is causing the error. Or? I have had luck finding the problem this way. I also need to recall, but there is a place to view the exception error code and de-code the error message with Mark Russinovich list. Paul From: John Engwer Sent: Monday, November 08, 2010 4:05 PM To: RBASE-L Mailing List Subject: [RBASE-L] - RE: RBASE hangs - not responding Emmitt, I did check task manager a few times. The first time the RBASE application was using the most memory cycles and it was incrementing up as I watched. The other times the processes were 20 or less for everything that was running. Yesterday afternoon I had the application open on my development system when I received a phone call, ten minutes later I went back to RBASE and it was hung. I looked at task manager and the memory usage (RBG8EE) was slowly incrementing upward. I watched it for another 10 minutes and then hit CTRL/ALT/DEL. Some of the users have told me that the system hangs if they go away from the keyboard for a short while. Others have told me that it is totally random and occurs when they are active typing. I do not think that it is anything in the application because there is no consistency. John From: [email protected] [mailto:[email protected]] On Behalf Of Emmitt Dove Sent: Monday, November 08, 2010 3:35 PM To: RBASE-L Mailing List Subject: [RBASE-L] - RE: RBASE hangs - not responding John, One of the questions I would ask is, “When one of the RDP sessions hangs, what does Task Manager show on the Processes tab when sorted by CPU descending?” In other words, is something consuming myriad resources? If so, is it the hung process or something else? Emmitt Dove Manager, Converting Applications Development Evergreen Packaging, Inc. [email protected] (203) 214-5683 m (203) 643-8022 o (203) 643-8086 f [email protected] From: [email protected] [mailto:[email protected]] On Behalf Of John Engwer Sent: Monday, November 08, 2010 15:20 To: RBASE-L Mailing List Subject: [RBASE-L] - RBASE hangs - not responding For several month my clients have been reporting intermittent hangs within my application. Here are my observations and comments. V8 compiled, latest version Some networks are peer-to-peer and some are server based. (total of 8 networks) The client with the most hangs is on a Dell quad core Xeon server with 8 gb memory. Average of 10 – 12 RDP users. RBASE is the only software posting errors in the event log. Scratch files set to TMP. I have done so many unloads/reloads that I am concerned that I may be wearing out the bits! No errors during unload/reload. The sites with the most hangs also use RScheduler80. RScheduler is in a standalone directory with its own DLLs (they also are the latest DLLs) Only one set of DLLs except where the client is running RScheduler. (2 sites) The hangs occur randomly throughout the application. Most sites average 1 or two hangs a day. I have seen as many as 6 per day. Sometimes the screen goes black but most of the time the OS posts a message “application not responding” and the only out is to press CTRL/ALT/DEL. If anyone has solved this type of problem in the past or has a suggestion on how to troubleshoot this problem, I would like to hear your suggestions. I have run out of ideas. Thank you. John
