I haven't run into this before on a networked database.

 

My client is running on Rbase 7.6 on a network.  

 

One user reports  getting the following error message when trying to open
the database:

 

---------------------------

Information

---------------------------

The database is currently unavailable -- it is probably open with MULTI set
OFF.

---------------------------

OK   

 

And then when I click OK it says and then exits out.

 

---------------------------

Error

---------------------------

-ERROR- Unable to connect database (   7)

---------------------------

OK   

---------------------------

 

Everyone else's seems to be working fine.

 

At the same time this user is getting that error message, other users are
successfully using the same database.

The database is located in a shared folder on their network drive.  

 

I've gotten this error message on my own single user systems from time to
time over the years and was able to reset to MULTI ON or unload and reload
the database..

 

What I've tried (remotely through the user as they're located in another
state and I was on the road so I had to talk someone through this on the
phone from my car) is to try to SET MULTI ON, and then to uninstall and
re-install Rbase on the specific affected computer.  No result.  Same
behavior persists.  

 

I have to go into their local office today where I can access their network
and remotely connect to the affected computer.  Any ideas how to resolve
this?  I'm sure it's some incredibly obvious thing I'm missing, but I really
am missing it.  Can anyone help?

 

TIA

 

Paula Stuart

 

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