Re: Bug Listing - Razzak's Reply

[Craig Keenan]

Razzak,   > Have you contacted the dedicated folks at RBTI? Yes - but only by reporting it under the developers corner.   > Have you send any e-mail(s) to RBTI Support Staff?   I refuse to pay to talk/email rbti to report a bug.  I can understand the policy of charging for investigating these things immediately under a support plan since from my experience most are caused by incorrect configurations or programming...but by the same token I don't see my money getting refunded if it confirmed as being a bug.  If I am mistaken please correct me and perhaps make a note of that under your support plans.   > In reference to CURRENT PRODUCT(s), have you discussed your issue or posted your code on this official list server?   on 5/8/2001 I posted "Forms - Adding Multiple Rows to 2nd Table" to this list server.  Not 1 reply, which meant to me either 1) I was going crazy because no one else has ever had this problem or 2) no one uses this feature.  I'm betting on #2, but I've lost bets before.   In response to points made in your email - "Bug Listing - RBTI's Policies and Procedures":   >Now that we have discussed the PROPER procedure >to inform us of possible issues   Well that can only be directed at me since I am the only one who mentioned the word "bug" when discussing a feature.  Since you feel the need to SHOUT at a customer for asking for help from other developers I feel the need to tell you YOU WON'T GET ANY REPEAT BUSINESS THAT WAY.   > To respect everyone's dignity and intelligence, >we have decided that it is best to screen these >submissions PRIVATELY before we go >public with bogus reports usually caused by >"sloppy" code, improper database design, or >antiquated methods of doing things.   I'm not asking for everyone's private bug reports - only a listing of confirmed bugs for the current version.  That is in no way too much to ask, and as you are seeing, is expected from a developer.  Private bug reports could be invaluable to developers dealing with bugs that haven't been made public yet - make the postings anonymous if you are worried about others dignity and intelligence.   Regards,   Craig Keenan   ----- Original Message ----- From: A. Razzak Memon To: [EMAIL PROTECTED] Sent: Friday, May 11, 2001 2:17 PM Subject: Re: Bug Listing - Razzak's Reply At 11:28 AM 5/10/2001 -0400, Craig Keenan wrote: I'm a month into converting a very large system written in 4.5+ and would hate to scrap the whole thing - but I can't keep running into brick walls. Craig, Have you contacted the dedicated folks at RBTI? Have you send any e-mail(s) to RBTI Support Staff? In reference to CURRENT PRODUCT(s), have you discussed your issue or posted your code on this official list server? Anybody including the LOYAL, CURRENT and TALENTED R:BASE Developers/Users will be happy to help you on this Official R:BASE List Server! Very Best Regards, Razzak. ===================================-============================ R:BASE Developers's Conference: http://www.rbase.com/conference Official R:BASE List Server: mailto:[EMAIL PROTECTED] RBTI Events/Training: http://www.rbase2000.com/events R:DCC Members: http://www.rbase2000.com/rdcc ================================================================ R:BASE, Oterro & R:Tango are registered trademarks of RBTI. ==================================-=============================