G'day Charlie,
I feel for you! Let's see what we can do to help.
John has already given you some good places to start.
Do you have a menu option to allow the users to set full
messaging on so they can see if there is an error message
prior to the crash?
Is it on all machines?
(I have W2K on my PIII laptop and use and develop on it.
It is rock solid.
I have one developer using it on an AMD 1.2 gig machine
with 512 meg RAM and a few times a day the server reboots.
It was known to do this prior to the developer using it
for R:BASE work so I am suspecting hardware although it is
difficult to put a finger on why.)
Try implementing this:
SOFTWARE INSTALLATION, MACHINE MAINTENANCE AND INCIDENT
LOG IncidLog.doc
Designed and distributed by Tom Grimshaw of Just For You Software
23-May-2000 Last revised 28-Feb-2001
This sheet is to record the installation of new software or updates to
programs, the removal of no-longer required software or mass deletion of
files, program crashes and operating system crashes, hardware failures,
faults, replacement and maintenance in the date and time sequence in which
they occur. It will then enable support personnel to more speedily debug
any problem by correctly identifying the most recent change most likely to
have caused the problem. Please keep it in a handy location where it can
easily and quickly be updated. Hint: try a plastic sleeved folder taped
to the side of your computer or monitor.
Machine Name/Location ___________________________ User Name
________________________________________
Date Time User Item Logged
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At 04:21 PM 18/01/2002 -0600, you wrote:
>Is there a patch that needs to be installed for Rbase 6.5++ to work on
>Windows 2000? Many of the users at the office keep getting windows error
>whenever they try anything inside of Rbase. Sometimes data is even lost
>at the expense of these errors.
>
>Charlie
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Warmest regards,
Tom Grimshaw
coy: Just For You Software
tel: 612 9552 3311
fax: 612 9566 2164
mobile: 0414 675 903
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street: 3/66 Wentworth Park Rd Glebe NSW 2037
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================================================
TO SEE MESSAGE POSTING GUIDELINES:
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In the message body, put just two words: INTRO rbase-l
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