Christopher Murray wrote: > > The public shaming received from Grant is both cowardly and shameful. If > you don't want to replace it then tell the customer and if you do want to > replace it then do it graciously. I have handled hundreds (maybe thousands) > or returns for both good and bad reasons and have never seen a company act > like Rivendell/ Grant has acted. >
Agreed. Replace the shifters and send an apology email, or don't replace the shifters and send an explanatory email. And sign your name to it. You never, ever, ever take the customer to the mat in public. I will have handled a least a thousand service related gripes of varying degrees in this year alone. Had I ever approached a yardstick's length of this level of wrongmaking anywhere but internally, I'd be tidying up my resume. Everyone I've ever dealt with at RBW has been nothing short of stellar on any and every issue. It's good to be the king and all, but the invariable "Aww, shucks" retreat (or post deletion) only really works on the indoctrinated. Jeff Hagedorn Los Angeles, CA USA -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
