I feel like if I actually lived in Walnut Creek, Riv HQ would be my dedicated bike shop and I would also spend a lot of time hanging out there too. From a mail-order company perspective, they just can't compete based on their business model reality.
My old LBS in Toronto (shout-out to Urbane Cyclist!) almost always had the stuff I needed, and it was on my way home from work. That immediate access does a lot to keep the customer-shop relationship alive and healthy. KJ On Wednesday, April 25, 2018 at 5:01:09 PM UTC-7, Michael Hechmer wrote: > > OK, so I'm no longer a big bike spender, but I do own three Riv bikes and > feel some loyalty to the company. At 73 all I need are replacement parts. > I haven't ordered anything from RBW in two years because every time I try > to put in an order half of what I need is out of stock. > > It's finally Spring in Vt and this week I pulled all the bikes out of the > basement, cleaned & tuned them up. I made a list of the replacement parts > I needed, which was really very short - new HB tape and one tire. Of > course I can always use cleaner and lube so added them in, then threw in a > chain guard for the Rambouillet. Went to the RBW site and discovered that > the tire I wanted was out of stock, as was the chain guard. Not much point > in putting in an order for HB tape and two items I can buy anywhere > > VO has the tire (650b X 38 skin wall) and HB tape, so once again no sale > for RBW. > > Michael > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
