On May 14, 12:00 pm, William <[email protected]> wrote: > What? An internet forum where you have to use the hyperbole filter on > posts? Shocking. >
My post wasn't hyperbole. And I take offense at you calling it hyperbole because it's an under handed way of calling me a liar. You don't know the facts, so how can you make a judgement like that? I called Rivendell three times over the last 3-4 years in an attempt to order an Atlantis in a discontinued size. The first time was soon after they discontinued the large sizes. The second time was when Rivendell announced that they would be accepting orders for one last round of Toyo built frames. The other time was after Waterford started making the Atlantis frames. At no time was I told, "We can do that, but may we suggest alternative frames?" Instead, each time I asked about ordering one of the discontinued sizes, I was told "No." Flat out, unequivocal, "No." After I read that the Atlantis frames were being made by Waterford, I thought it might not matter what size Atlantis you ordered. I knew Waterford had the capability to build any size frame because they accept custom orders for large frames themselves. After being told, "No" by Rivendell once again when I inquired about ordering a discontinued size, I pressed the point. I asked why Waterford couldn't make an Atlantis in any of the discontinued sizes. In an irritated tone, the Rivendell salesperson repeated, "We won't take an order for an Atlantis in that size." I could understand the irritation. A customer doesn't have the right to know "why?". I asked the question, Rivendell declined to explain their reasons, end of story. You know how you get really excited when you make the decision to buy a new bike? Each time I called Rivendell about ordering an Atlantis, that excitement turned to disappointment in short order. It was not even suggested that I could order a custom and have Rivendell build me a stock Atlantis. The answer was simply "No." My three attempts to buy an Atlantis in a discontinued size were all met with the same response: "No." Is that adamant? It sure felt like adamance. If only I had known about the Horse's Mouth... -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
