Thanks to all who provided their recent experiences. Can confirm that my ~$650 order split five ways ($10 shipping per person, not bad!) arrived in only a few days (including the holiday weekend) without any surprise charges via FedEx.
On Sunday, July 6, 2025 at 8:59:36 AM UTC-4 Justin Kennedy wrote: > FWIW, I placed an order this past Monday afternoon. It shipped Tuesday > morning and arrived at my apt in NYC Thursday afternoon via FedEx. Same > excellent service and shipping as they had with DHL. > > On Saturday, July 5, 2025 at 12:54:17 PM UTC-4 [email protected] wrote: > >> >> FYI, >> >> Blue Lug now has A. Homer Hilsens up and available on the international >> website; green and blue and all sizes available. >> >> So, if you are like me and dithered a bit too long, you have a second >> chance, if you are willing to pay the premium for shipping and tariffs. >> >> I decided that I am and have ordered a 54.5 in green. >> >> I've been lurking for a while, but haven't introduced myself. I'm Pat, I >> have a Toyo Atlantis and custom semi-relaxed road bike, and have previously >> owned a Joe Appaloosa and a Cheviot. I have recently moved into a 2nd floor >> walkup in San Francisco, so buying another bike is a bit nuts. >> >> >> >> On Wednesday, July 2, 2025 at 7:35:07 PM UTC-7 [email protected] >> wrote: >> >>> FYI just made a ~$300 order with no surprises. >>> >>> On Wednesday, July 2, 2025 at 11:36:56 AM UTC-7 [email protected] >>> wrote: >>> >>>> Yeah, Blue Lug are the best! >>>> >>>> They are some of my most favorite-ist folks, and it ain't very close. I >>>> love how fun-loving they are, and how they don't take themselves very >>>> seriously. That totally fits my vibes! >>>> Their fun nature comes through on their products. It's no surprise that >>>> U.S. retailers sell out so quickly! >>>> I've placed fifteen orders with them since 2022. They have always >>>> gotten to me in less than a week here in Philly. DHL was quick, and my >>>> last >>>> four orders were after the change to FedEx. I haven't experienced any >>>> change in delivery times worth noting, but I'm in no rush to get something >>>> clear around the other side of the planet. The shipping prices dropped a >>>> tad for me since the change to FedEx. I particularly enjoy ordering their >>>> in-house brand items, and their "local" brands like Nitto and MKS. The >>>> Japan products prices come in so cheap!. but it's more important to me >>>> that >>>> they are less likely to be out of stock than other places I buy from. Blue >>>> Lug is totally my candy shop. Love 'em! >>>> >>>> Long live the fun-havers! 😊🚲 >>>> >>>> On Sunday, May 11, 2025 at 7:02:40 AM UTC-4 [email protected] wrote: >>>> >>>>> My last issue with ordering from Blue Lug wasnt with them, but with >>>>> FedEx. I think DHL saw future problems and got out. I miss them. I used >>>>> to >>>>> have orders arrive in two or three days. And, according to their website, >>>>> they take (took)care of all the customs paperwork. My last order left >>>>> Blue >>>>> Lug quickly, but FedEx circled it around Japan for two days, then went to >>>>> South Korea, and then I tracked it to Alaska(??), before it finally made >>>>> it >>>>> down to South Carolina. It wasn’t a frame, just some Nitto goodies, so I >>>>> haven’t gotten customs charges (not yet, it’s looking like time will >>>>> tell), >>>>> but sheesh, I miss DHL. All my orders used to leave Japan and end up in >>>>> Cleveland, Ohio the next day, and then on my front porch the day after >>>>> that. The shipping cost more, but, to me, was worth it. >>>>> >>>>> Mike who gets outta sorts with change Rossi >>>>> >>>>> On May 11, 2025, at 6:33 AM, Nicolas H <[email protected]> wrote: >>>>> >>>>> For the record, I have ordered many things from Blue Lug in the past >>>>> year and had zero issues. >>>>> But recently I ordered a frame and some brakes from them and paid for >>>>> 3 day international shipping. I confirmed with them during the ordering >>>>> process that the package needed to arrive by a certain date. >>>>> >>>>> They shipped the frame and other parts relatively quickly but, >>>>> according to FedEx, they failed to comply with US customs requirements. >>>>> Meaning they didn't fill out all the required information or didn't do it >>>>> correctly when FedEx requested it from them. This caused the package to >>>>> be >>>>> held indefinitely at customs for nearly two weeks before eventually the >>>>> package was mis-delivered and without signature confirmation. >>>>> >>>>> I reached out to Blue Lug as soon as I saw there was an issue at US >>>>> customs. They refused to help and told me it was my responsibility to >>>>> work >>>>> with FedEx and US customs to get my package. On top of that, they also >>>>> said >>>>> they would not refund me even if they received the package back. >>>>> >>>>> While I'm sympathetic to the burden the new tariff regime has put on >>>>> businesses, the way they have handled my situation and continue to handle >>>>> to it has been shockingly bad. >>>>> Suffice it to say, I won't order from them again and I wouldn't advise >>>>> anyone else to either. >>>>> >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "RBW Owners Bunch" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an email to [email protected]. >>>>> To view this discussion visit >>>>> https://groups.google.com/d/msgid/rbw-owners-bunch/e8fcf1f7-5fa9-4ab1-8882-7a8978e8a1cbn%40googlegroups.com >>>>> >>>>> <https://groups.google.com/d/msgid/rbw-owners-bunch/e8fcf1f7-5fa9-4ab1-8882-7a8978e8a1cbn%40googlegroups.com?utm_medium=email&utm_source=footer> >>>>> . >>>>> >>>>> -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/d/msgid/rbw-owners-bunch/96c55204-c842-4848-aa7e-d0d177658c3cn%40googlegroups.com.
