It's out of warranty, and I need to make the trip anyway because there are no SB3300U replacements, so I have to see what's involved to go with a 3000 TL.
I warned the owner it's probably not going to be a simple fix... On Tue, Jun 28, 2016 at 7:00 PM, Corey Shalanski <[email protected]> wrote: > Jason, > > Feedback from SMA is that this issue is the result of a "bad batch" of > components from one of their suppliers - seems to be related to one of the > internal relays. We have fielded no less than a dozen of these error codes, > and they have always resulted in an RMA. As Gary pointed out you can likely > arrange for the replacement over the phone and save yourself a trip. > > I still believe SMA has some of the most knowledgable and devoted support > representatives in the industry. Unfortunately, though, I too have noticed > a sharp uptick in time spent waiting to get ahold of someone whenever I > call them. > > -- > Corey Shalanski > Joule Solar > New Orleans, LA > > > Date: Tue, 28 Jun 2016 17:28:27 +0000 >> From: Gary Bassett <[email protected]> >> To: RE-wrenches <[email protected]> >> Subject: Re: [RE-wrenches] K1-Open Fault on SMA SB >> >> Jason, save the visit and spend the time on the phone with SMA, everyone >> I?ve been on has resulted in an inverter replacement. SMA has done this >> over the phone and has not required an onsite visit, unless you do not have >> the serial #. >> >> Gary >> > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/[email protected]/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > >
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