Did the original documentation say "dirt on the glass is liable to cause hotpots and invalidate the warranty"? No? Thought not. They can't just make stuff up after the fact.
On Wed, Jun 29, 2016 at 3:16 PM, Pekka Laine - Photon Solar Power Inc. < [email protected]> wrote: > Hello wrenches, > > Has anyone ever gotten a similar response from Bosch/aleo for a warranty > claim on a "hotspot." > > " > > Sorry, this is the result. Soiled module glass is the cause, this resulted > in current surges and HotSpot on the cell. External influences (shading) is > not a part of the aleo product and performance guarantee. > > We apologize for any inconvenience this may cause to you. > > > > Mit freundlichen Grüßen / Best regards > > > Sales Customer Service (SEDE/SCS) > Bosch Solar Services GmbH | August-Broemel-Str. 6 | 99310 Arnstadt > | GERMANY |www.bosch-solarenergy.de > Tel. +49(3628)6643-4728 | Fax +49(3628)6643-4107 > > " > > So they are saying the dirt on the glass caused the problem. How > convenient....that response can be used to derail every claim. These panels > should be designed for ourdoor use. Th <http://use.th/>at is total bs. So > does their product lliterature state dirt is a problem and indicate how > often they should be cleaned. > > Should we as installers accept this? > Pekka Laine > > President > Photon Solar Power Inc. > www.PhotonSolarPower.com > Cell. 760-556-8170 > Toll Free 888-SUN-ACDC > CA Lic. #933648 > NABCEP Certified PV Installer # 032611-174 > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/[email protected]/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > > -- Chris Mason NABCEP Certified Solar PV Installer™ Solar Design Engineer Generac Generators Industrial technician www.cometsolar.com <http://www.cometenergysystems.com> 264.235.5670 869.662.5670 Skype: netconcepts
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