Sounds like a catch-all excuse for “sorry no warranty at all” Kind regards
Tom Duffy Senior Solar Design Engineer [Real-logo-X-195] E-Mail: [email protected]<mailto:[email protected]> **Please note my new email – You will now be able to find me at: [email protected]<mailto:[email protected]> Please update your records so we don’t lose touch!** Main Number: 888-826-0939 Panama Office: 507-836-5588 X 122 Direct Toll Free: 888-503-6772 International: 575-539-2111 X 122 SKYPE Address: thesolarbiz (e-mail first) NOTICE: Due to recent budget cuts, the rising cost of electricity, gas, and oil...plus the current state of the economy............the light at the end of the tunnel, has been turned off… It should have been solar. Confidentiality Notice: This message including any attachments is for the sole use of the intended recipient and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender and delete any copies of this message. From: RE-wrenches [mailto:[email protected]] On Behalf Of Chris Mason Sent: Wednesday, June 29, 2016 2:28 PM To: Pekka Laine - Photon Solar Power Inc. <[email protected]>; RE-wrenches <[email protected]> Subject: Re: [RE-wrenches] Bosch/aleo PV module warranty excuse for a hotspot Did the original documentation say "dirt on the glass is liable to cause hotpots and invalidate the warranty"? No? Thought not. They can't just make stuff up after the fact. On Wed, Jun 29, 2016 at 3:16 PM, Pekka Laine - Photon Solar Power Inc. <[email protected]<mailto:[email protected]>> wrote: Hello wrenches, Has anyone ever gotten a similar response from Bosch/aleo for a warranty claim on a "hotspot." " Sorry, this is the result. Soiled module glass is the cause, this resulted in current surges and HotSpot on the cell. External influences (shading) is not a part of the aleo product and performance guarantee. We apologize for any inconvenience this may cause to you. Mit freundlichen Grüßen / Best regards Sales Customer Service (SEDE/SCS) Bosch Solar Services GmbH | August-Broemel-Str. 6 | 99310 Arnstadt | GERMANY |www.bosch-solarenergy.de<http://www.bosch-solarenergy.de/> Tel. +49(3628)6643-4728<tel:%2B49%283628%296643-4728> | Fax +49(3628)6643-4107<tel:%2B49%283628%296643-4107> " So they are saying the dirt on the glass caused the problem. How convenient....that response can be used to derail every claim. These panels should be designed for ourdoor use. Th<http://use.th/>at is total bs. So does their product lliterature state dirt is a problem and indicate how often they should be cleaned. Should we as installers accept this? Pekka Laine President Photon Solar Power Inc. www.PhotonSolarPower.com<http://www.PhotonSolarPower.com> Cell. 760-556-8170<tel:760-556-8170> Toll Free 888-SUN-ACDC CA Lic. #933648 NABCEP Certified PV Installer # 032611-174 _______________________________________________ List sponsored by Redwood Alliance List Address: [email protected]<mailto:[email protected]> Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/[email protected]/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm<http://www.re-wrenches.org/etiquette.htm> Check out or update participant bios: www.members.re-wrenches.org<http://www.members.re-wrenches.org> -- Chris Mason NABCEP Certified Solar PV Installer™ Solar Design Engineer Generac Generators Industrial technician www.cometsolar.com<http://www.cometenergysystems.com> 264.235.5670 869.662.5670 Skype: netconcepts
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