Oh,

The replacement Mate 3 with the older firmware, didn't have the power line 
emblem on the main screen. Although it was the one that put the CC into GT 
mode. I didn't leave this plugged in, I was just confirming the mate worked 
before taking it out to a job. 

> Sent from a IPhone, with touch screen keys on the fly. Please excuse 
> shortcuts and typos. 
> 
Roland Shackelford
NABCEP CERTIFIED PV INSTALLER
Vice President 
Renewable Energy Services (RES), Inc. 
Mobile:  808-938-9239
www.renewablenergy.com

> On Feb 13, 2017, at 6:50 AM, Lones Tuss <[email protected]> wrote:
> 
> You said one status screen differed from the other. Just a shot of the home 
> screen on  3.15.3
>  
> Lones Tuss
> Applications Engineer
> OutBack Power Technologies
> 17825 59th Ave NE, Suite B, Arlington, WA 98223
> 360.618.4383 Office | 425.213.8794 Cell
> www.outbackpower.com
>  
> From: RE-wrenches [mailto:[email protected]] On 
> Behalf Of Ray
> Sent: Sunday, February 12, 2017 12:29 PM
> To: RE-wrenches
> Subject: Re: [RE-wrenches] FXR , Mate 3, AGS and Must Run
>  
> I agree, software and firmware issues are becoming my #1 call back issue.  
> Off grid, this is totally unacceptable. I'm not using either company you 
> mentioned for off grid systems at this time because of reliability issues. 
> I've had decent luck with Magnum, and find their control system easier for 
> customers to navigate.
> 
> Some of this becomes our design responsibility, too.  I generally avoid auto 
> start in the first place, and prefer customers that take an active role in 
> the system operation.  A SOC meter with a remote start switch next to it, 
> operated by a competent human is going to be much more effective than any 
> auto start setup.  
> 
> R. Ray Walters
> Chief Technical Officer, RemoteSolar.com
> BS Mech Engineering, 1988
> Former NABCEP Certified, 2004-2016
> Licensed Master ELectrician, Colorado
> 303 505-8760
>  
> On 2/12/17 11:12 AM, Lou Russo wrote:
> Aloha Wrenches,
>  
> I have steered clear of the Mate 3 for as long as possible, I have burned 
> through my stash of FXs and now have been installing the FXRs and using the 
> Mate 3. I typically utilize AGS for my clients in a 2 - wire start with a 
> Diesel Genset setup. On 2 recently installed systems, one a FP2 and the other 
> a FP1, the clients require "Must Run" to function. Of course it does not 
> work. I can get it to work if I set the time for a few minutes later, but not 
> for the next day. I have not used this feature ever in the past but since it 
> is in the manual I wrongly assumed it would work. I am running firmware 
> version 3.015 on both Mates. Tech support just wants me to do a factory reset 
> and reprogram. That did not work. 
>  
> Anybody else having issues getting this feature to work?
>  
> On a related note, software problems are becoming a systemics issue in our 
> industry. Being recently burned by Schneider because of a software issue (to 
> the point of breaking an appliance), now this, and endless other little bugs 
> from almost every manufacturer my frustration level with software in the 
> off-grid world is at a all time high. Given the importance of supplying power 
> I firmly believe our manufactures can not and should not take the same 
> approach to software as Silicon Valley does. "Fail early and often" may work 
> for  Facebook, Google and Uber but it has no place in our industry. Keep it 
> simple and fight the urge to engage in feature creep. PLEASE.
>  
> 
> Aloha,
>  
> Lou Russo
> [email protected]
> 440 345 6762
> Spree Solar Systems LLC 
> CT-34322
>  
> 
> 
> 
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