I have a customer who was told by LG that a replacement is available for her, but the return shipping box for the defective unit is not. LG said they’d ship the new unit if the installer (me) agreed to store the defective unit in the intervening weeks until the return boxes were ready. LGs estimate on box availability was five weeks at earliest - that was about four weeks ago.
-Matt Sent from my iPhone > On Jun 21, 2022, at 3:49 PM, Scot Arey via RE-wrenches > <[email protected]> wrote: > > > I have gotten some RMA replacement support for LG Resu10 primary units. As > many might know, the use of a second battery requires a LG with “secondary” > classification (firmware, I assume) and the two are not interchangeable. The > secondary units won’t be available until September. Crazy, I know. My own > personal secondary unit is bogged down in this. > > > <image001.png> > > > > From: RE-wrenches <[email protected]> On Behalf Of > Kirk Herander via RE-wrenches > Sent: Tuesday, June 21, 2022 1:38 PM > To: [email protected] > Cc: Kirk Herander <[email protected]> > Subject: [RE-wrenches] LG chem RESU battery replacements > > Has anyone heard of if these defective RESU units might ever be replaced by > LG? They don't reply to me anymore. I have -3- RMAs and have been waiting > months, as I know others have. > And what might Solaredge's strategy be for an LG substitute with the Storedge > 7600 inverter? I know they are replacing Storedge with the Energyhub model. > > -- > Kirk Herander / [email protected] > Owner|Principal, VT Solar, LLC > Celebrating our 31st Anniversary 1991-2022!! > www.vermont.solar > dba Vermont Solar Engineering > 802.863.1202 > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org >
_______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: [email protected] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/[email protected]/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org
