I finally heard back from Fortress, I'm going to try their suggestion of
"equalizing" the batteries at 55.5 v, and adjust some settings. I'll
report back to the list on what I come up with. This is an interesting
application: quad stack of VFX inverters with Midnite CCs. Using the
aux out on the Classic to control a relay to turn on/off the inverters
for LVD, since Outback programming (like Schneider) won't allow LVD
settings above 48v.
Ray
On 11/16/2022 12:40 PM, Chris Sparadeo via RE-wrenches wrote:
Hi Ray,
I would suggest pushing the latest firmware update to both units.
https://www.fortresspower.com/firmware/
re: tech support…
I have had good luck speaking directly to Tom:
Thomas Honey
Fortress Power
Applications Engineering
(215) 613-4318 x4318
t...@fortresspower.com
I agree that Fortress’ Discord, online ticketing system and phone
support are subpar. Call me old school, but an answered phone call
when on-site is a must have feature of any manufacturer.
Hope this helps,
-Chris
On Wed, Nov 16, 2022 at 2:20 PM Howie Michaelson via RE-wrenches
<re-wrenches@lists.re-wrenches.org> wrote:
Hi Ray,
I have been having a difficult time communicating with Fortress as
well. I filed a support ticket several times and only got a
response a couple of days later asking another question that was
easily answered, but then do not receive any reply to that without
filing another support ticket, which again takes days for them to
respond to. Very unsatisfactory and frustrating after having
invested in 7 eVault Max for a long time client. Don't have any
suggestions for you.
*Howie Michaelson
**Sun Catcher*
*****/NABCEP Certified Solar PV Installer™
/**
**Solar Electric Systems Sales & Service
802-272-0004*
On Wed, Nov 16, 2022 at 2:02 PM Ray Walters via RE-wrenches
<re-wrenches@lists.re-wrenches.org> wrote:
Greetings Fellow Wrenches;
Based on glowing reports from the RE list, I finally used
Fortress for a
battery replacement for a long time customer. Overall, it
seems to be a
better solution than others I've seen. However, we are having
issues.
First the two batteries are supposed to be linked together in
a master/
slave configuration, but they charge and discharge unevenly,
and have
SOC often 20% different. Batteries are connected to a common
buss with
equal length 4/0 cables.
I've been truly disappointed with Fortress customer support.
First, I've
called multiple times over the past two weeks, and never got
through to
anyone. Their online support system is quite flawed as well,
and I had
a very difficult time even setting up a support ticket. Now I
can't
even log in to view the support ticket, and I've only received
one email
back asking if I had properly paralleled the batteries.
Has anyone else had a hard time with Fortress support? Does
anyone have
a direct contact? Customer is beyond pissed now, after almost
2 weeks
hearing nothing, and having spent tens of thousands.
Thanks;
Ray Walters
Remote Solar
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