What were the issues? I've not seen a Magnum have power quality
troubles, but they are not the "grid" either. My experience is that
they are similar or a bit better than Outback, but certainly have
measurable THD in the 4 to 5% range. Its almost always finicky loads,
and the inverter has always been within its tolerances, so I doubt you
have an actual warranty issue. However, I have seen inverter output get
strange after lightning damage, which is not covered under warranty either.
You need a decent meter that can measure THD, and can capture the peak
voltage of the waveform. A good oscilloscope is even better, so you can
see the waveform.
Stuff like clocks not keeping time, or certain digital controls on
certain appliances not functioning, is not a warranty claim. Lights
dimming, or LEDs flickering is not a warranty claim. These are normal
living off grid, and the only thing better than a Magnum for power
quality is Exeltech in my experience.
Ray Walters
Remote Solar
On 5/31/2023 11:37 AM, Chris Sparadeo via RE-wrenches wrote:
Hi all,
I have a client with a Magnum MS 4024- PAE inverter. There are some
serious issues with power output quality and according to the client,
another installer had started the RMA process while the inverter was
still under warranty, however Sensata has not been responsive and has
lost track of the case. They are asking for a new case to be
initiated, but the inverter is now out of warranty. Has anyone out
there had similar lack luster support issues with Sensata?
Best,
Chris
--
Chris Sparadeo
C_802-369-4458
H_802-728-3059
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