Esteemed Wrenches - One of my Optics sites started acting up last summer, randomly dropping its connection, and requiring a manual Mate reboot (unplug Mate connection to Hub, wait 30 seconds and replug - but a 4-hour drive), after which the Mate3S would be back online in under a minute. It was set to reboot every 24 hours as per advice from Outback years ago, and it all worked fine for years.
We upgraded the Mate3S firmware last fall, and turned the Mate auto-reboot off, no help. Rebooted manually again, set auto reboot to 24 hours again, then to 4 hours. No help. The site is rural and offgrid, but has Centurylink DSL that has been getting slower with more dropouts every month, and everyone in town is complaining about it. So we installed Starlink for the client, the wired router is right next to the Mate. . It's blazing fast, but we are having the same issue of random disconnects, requiring manual reboot . The little tab on the Mate3S RJ-45 cable is wearing out... Outback says "This is a known issue with Starlink customers and has engineers for both our companies working on a joint solution on how to remedy this connectivity issue." I'm going to install a load-balancing failback router this weekend, so hopefully during the times the Starlink gets too wonky, hopefully it fails back to the DSL and the Mate stays connected... Has anyone else here dealt with Optics RE and Starlink? Any tips or tricks? I have monitoring systems in the field running on Starlink from Magnum, Midnite, and Schnieder, and none of them had any trouble with the Starlink internet connection. Odd that only Outback is causing problems. I appreciate any and all advice! Dan Fink Owner, Buckville Energy Consulting LLC IREC Certified Instructor for PV and Small Wind Installation NABCEP Certified PV System Inspector NABCEP PV Associate d <[email protected]>[email protected] 970-672-4342
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