Good point. Me with no sense of life outside my world, emailed the COO in Tel-Aviv this morning. Ughh. In my defence, the inverter is probably sitting in a warehouse in Texas somewhere.
Aloha, Lou Russo Spree Solar Systems LLC C-34322 On Thu, Jun 26, 2025 at 4:20 AM Glenn <glenn.b...@glbcc.com> wrote: > Well, un their defense, they do have a war going on.... > > -Glenn > > On Jun 26, 2025 09:50, Lou Russo via RE-wrenches < > re-wrenches@lists.re-wrenches.org> wrote: > > Aloha All, > > Anyone got a good contact inside Solaredge they would care to share > off-list? > > I need to talk to someone who can make stuff happen. Support and > their management team can not handle my simple request for a firm ETA or > the promise of expedited service for this one support ticket and it is > becoming a big problem for me and my client. > > It is about getting a RMA replacement inverter sent out in a timely > manner, not the 1-2 months it has been taking or at the minimum a firm ETA. > I have been wrestling with them for 15 days now. The RMA was approved on > June 11th. A real-estate deal hangs in the balance. Ughh. > > Aloha, > Lou Russo > Spree Solar Systems LLC > C-34322 > > >
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