Related: I've been trying to contact BPE tech support (Jody) for months and no response, reason being a failure of the Namaka gateway, outstanding for a year. Any idea of how to get the attention of BP support people? Thanks.
On Sat, Dec 20, 2025 at 11:05 AM Jerry Shafer via RE-wrenches < [email protected]> wrote: > To all the blue planet installers and to the wrenches too, > Blue planet is not the first nor will it be the last to terminate a > product line. > I personally have been installing blue planet from befor the 16 was > released. I have only one issue with a system we had 6 16 k and one had a > battery issue, quickly resolved and back up, no BMU issues so far ever so > its a difficult call to drop the cash to sit on your shelf or not. It may > be very valuable to have one down the road, look at Apple, Microsoft or > maybe a Saab or Desoto. To invest or not to and thats the bottom line. For > me as much as would like to have a spare l dont think l can right now. > Fun times > > On Tue, Dec 9, 2025, 12:22 AM Mark Downing via RE-wrenches < > [email protected]> wrote: > >> All detailed in here >> ------------------------------ >> *From:* RE-wrenches <[email protected]> on >> behalf of Sam Haraldson via RE-wrenches < >> [email protected]> >> *Sent:* Monday, December 8, 2025 10:33 AM >> *To:* RE-wrenches <[email protected]> >> *Cc:* Sam Haraldson <[email protected]> >> *Subject:* Re: [RE-wrenches] Blue Ion BMU issue request >> >> Good Morning, Allan, >> >> I'll share my limited insight in hopes it proves valuable to you. >> >> Have you had any Blue Ion battery or BMU failures? If so, how many >> systems have you installed, and how many failures have you had? What >> failed, and what did you do to resolve the issue? If you replaced a BMU, >> was the process straightforward, and were you given a complete set of >> documentation with the unit? Was the factory warranty process honored? >> >> >> We have nine sites with Blue Ion installed. These range in size from a >> single battery module up to 48 modules. They are mated to a range of >> chargers and inverters from Outback, Magnum, Midnite, Schneider, and >> Sol-Ark. We have only experienced an issue at a single site and that was a >> battery module. Blue Ion was extremely attentive from a customer service >> perspective. They mailed problem-specific testing equipment along with >> the RMA'ed parts, provided live customer-support during the testing, and >> provided return shipping. All was covered by warranty (I do not know if >> there was a labor reimbursement). >> >> On a related track, how have you responded to Blue Planet's offer? Does >> it come across as a valid solution? Have you bought one or more spare BMUs? >> How are you supporting your Blue Ion customers going forward? Have you >> received support of any kind from Blue Planet? >> >> >> Our company took the same approach you did, sending an email to our >> customer base informing them to consider purchasing a back up BMU. To the >> best of my knowledge only one of our customers has opted to purchase a >> back-up and they are an energy utility with two large, high-consequence >> systems that easily warrants the ROI. We as a company are leaning toward >> not purchasing one to "have in stock". >> >> Sincerely, >> Sam >> >> [image: OnSite Energy] <https://onsiteenergyinc.com/> >> >> Sam Haraldson >> Operations Specialist >> (406) 551-6135 >> 1515 N. Rouse Ave Bozeman, MT 59715 >> <https://www.google.com/maps/search/1515+N.+Rouse+Ave+Bozeman,+MT+59715?entry=gmail&source=g> >> Locally owned and operated since 2012 >> [image: B Corporation] <https://onsiteenergyinc.com/bcorp> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> Pay optional member dues here: http://re-wrenches.org >> >> List Address: [email protected] >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> There are two list archives for searching. When one doesn't work, try the >> other: >> https://www.mail-archive.com/[email protected]/ >> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org >> >> List rules & etiquette: >> http://www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> http://www.members.re-wrenches.org >> >> _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > > -- *Kirk Herander / **[email protected] <[email protected]>* *Owner|Principal, VT Solar, LLC* *Celebrating our 34st Anniversary 1991-2025!!* dba Vermont Solar Engineering 802.559.1225
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