Esteemed Wrenches,
Following up on this thread that I started in early December: I sent an
email to my seven former Blue Planet customers, that included the texts
of BPE's website homepage announcement of shutting down operations and
the letter offering spare BMUs on closeout. I remained neutral, equating
the offer to buying insurance that you hope never to need. Three
customers responded, and I spoke with three more by phone, with one yet
to reply. All six are fully satisfied with their BPE batteries, except
for one client's expressed difficulty with the loss of the online portal
interpreting the E-Gauge information. None has had any failures or
issues since installation.
Three of the six chose to order a spare BMU, each of whom has the
financial means to buy it. I'll act as a pass-through, with no markup.
I expected more response on this list, given all of the discussions
regarding LiFP suppliers and results with other brands. The dearth of
discussion suggests to me that there have been very few issues with the
products and with the support while BPE was still in operation.
The only contact I have at what's left of BPE is my former Regional
Sales Manager, Lori Ann Saunders, [email protected].
Allan
On 12/20/2025 8:01 AM, Jerry Shafer via RE-wrenches wrote:
To all the blue planet installers and to the wrenches too,
Blue planet is not the first nor will it be the last to terminate a
product line.
I personally have been installing blue planet from befor the 16 was
released. I have only one issue with a system we had 6 16 k and one
had a battery issue, quickly resolved and back up, no BMU issues so
far ever so its a difficult call to drop the cash to sit on your shelf
or not. It may be very valuable to have one down the road, look at
Apple, Microsoft or maybe a Saab or Desoto. To invest or not to and
that's the bottom line. For me as much as would like to have a spare l
don't think l can right now.
Fun times
On Tue, Dec 9, 2025, 12:22 AM Mark Downing via RE-wrenches
<[email protected]> wrote:
All detailed in here
------------------------------------------------------------------------
*From:* RE-wrenches <[email protected]> on
behalf of Sam Haraldson via RE-wrenches
<[email protected]>
*Sent:* Monday, December 8, 2025 10:33 AM
Good Morning, Allan,
I'll share my limited insight in hopes it proves valuable to you.
Have you had any Blue Ion battery or BMU failures? If so, how
many systems have you installed, and how many failures have
you had? What failed, and what did you do to resolve the
issue? If you replaced a BMU, was the process straightforward,
and were you given a complete set of documentation with the
unit? Was the factory warranty process honored?
We have nine sites with Blue Ion installed. These range in size
from a single battery module up to 48 modules. They are mated to
a range of chargers and inverters from Outback, Magnum, Midnite,
Schneider, and Sol-Ark. We have only experienced an issue at a
single site and that was a battery module. Blue Ion was extremely
attentive from a customer service perspective. They mailed
problem-specific testing equipment along with the RMA'ed parts,
provided live customer-support during the testing, and provided
return shipping. All was covered by warranty (I do not know if
there was a labor reimbursement).
On a related track, how have you responded to Blue Planet's
offer? Does it come across as a valid solution? Have you
bought one or more spare BMUs? How are you supporting your
Blue Ion customers going forward? Have you received support of
any kind from Blue Planet?
Our company took the same approach you did, sending an email to
our customer base informing them to consider purchasing a back up
BMU. To the best of my knowledge only one of our customers has
opted to purchase a back-up and they are an energy utility with
two large, high-consequence systems that easily warrants the ROI.
We as a company are leaning toward not purchasing one to "have in
stock".
Sincerely,
Sam
OnSite Energy <https://onsiteenergyinc.com/>
Sam Haraldson
Operations Specialist
(406) 551-6135
1515 N. Rouse Ave Bozeman, MT 59715
<https://www.google.com/maps/search/1515+N.+Rouse+Ave+Bozeman,+MT+59715?entry=gmail&source=g>
Locally owned and operated since 2012
B Corporation <https://onsiteenergyinc.com/bcorp>
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