Greetings Wrenches and Steve Higgins;
I'm having an issue with a recently installed single series string 48 v
of Rolls S6 L16s. They are just over a year old, and we already have a
dead cell in one of the batteries. My local supplier already gave us
the pass, so we're going through the truly onerous warranty process
directly with Rolls. They are literally asking for serial #s of the
solar panels! Their online support portal is rough, it doesn't even
have Outback on the drop down menu of inverters, and literally won't let
me submit the info without choosing the inverter.
We already filled out the and submitted the PDF form, but the portal
wants me to reenter all the info again. Seems the idea is to waste so
much time and energy, that we run away screaming and buy replacement
batteries on our own. I now have several hours of my time and my
customer's time wasted on what is an obvious manufacture defect.
First: In 30 years in the industry, I have not had bad cells in the
first year. This is not a good omen for the already dimming future of
FLA batteries. Rolls L16s Did have a decent reputation.
Second; I understand Rolls needs to weed out all the DIYers that
trashed their batteries, but I'm a very long time reliable professional
installer, and I need a replacement battery immediately. This is a
single string, and we can't just rewire around the bad cell. Our Denver
local supplier: Continental Battery Systems quit carrying Rolls, or any
L16s now. We are totally dead in the water with this system, and very
frustrated with both Rolls and my long time supply chain.
Thanks,
Ray Walters
Solarray, inc.
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