Ray, Just sent you a response... And yes, we do need some specific information, but you provided everything needed except the batteries' date codes.
We don't need the serials from the solar array... Not sure where you saw that; we do ask for the array size because it affects how long the battery absorption timers should be. Yes, the online portal is difficult; I agree with you, but what you filled out on the form is okay, except you were missing the date codes from the batteries. The form is preferable anyway, so it's best to fill it out the way you did and email it to [email protected]. Continental Battery no longer carries them because they signed an exclusive agreement with Trojan a few years ago, but their sister company, Stationary Power Systems, does carry them, and we can arrange for a replacement through SPS...or Continental... Please see my direct email to you on this situation. Thanks. *Steve Higgins* *⋅* *Technical Services Manager* *t* +1.902.597.4020 *m* +1.206.790.5840 *f* +1.902.597.8447 *e* [email protected] ------------------------------ CONFIDENTIALITY: The information transmitted herein is intended only for the addressee and may contain confidential, proprietary and/or privileged material. Any unauthorized review, distribution or other use of or the taking of any action in reliance upon this information is prohibited. If you receive this email in error, please contact the sender and delete or destroy this message and all copies. ------------------------------ On Mon, Sep 21, 2026 at 10:04 AM Ray Walters <[email protected]> wrote: > Greetings Wrenches and Steve Higgins; > > I'm having an issue with a recently installed single series string 48 v > of Rolls S6 L16s. They are just over a year old, and we already have a > dead cell in one of the batteries. My local supplier already gave us > the pass, so we're going through the truly onerous warranty process > directly with Rolls. They are literally asking for serial #s of the > solar panels! Their online support portal is rough, it doesn't even > have Outback on the drop down menu of inverters, and literally won't let > me submit the info without choosing the inverter. > > We already filled out the and submitted the PDF form, but the portal > wants me to reenter all the info again. Seems the idea is to waste so > much time and energy, that we run away screaming and buy replacement > batteries on our own. I now have several hours of my time and my > customer's time wasted on what is an obvious manufacture defect. > > First: In 30 years in the industry, I have not had bad cells in the > first year. This is not a good omen for the already dimming future of > FLA batteries. Rolls L16s Did have a decent reputation. > > Second; I understand Rolls needs to weed out all the DIYers that > trashed their batteries, but I'm a very long time reliable professional > installer, and I need a replacement battery immediately. This is a > single string, and we can't just rewire around the bad cell. Our Denver > local supplier: Continental Battery Systems quit carrying Rolls, or any > L16s now. We are totally dead in the water with this system, and very > frustrated with both Rolls and my long time supply chain. > > Thanks, > > Ray Walters > Solarray, inc. > > > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > > https://lists.re-wrenches.org/mailman/options/re-wrenches_lists.re-wrenches.org/ > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > https://lists.re-wrenches.org/pipermail/re-wrenches_lists.re-wrenches.org/ > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org >
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