On 2/19/06, Lars Jensen <[EMAIL PROTECTED]> wrote: > > I sometimes test the support for a product > > before making the final decision. > > It sounds like you actually test the unpaid support, and then make > assumptions as to how that relates to the paid support.
I'd do the same. Here's another example: There's a bulletin board web server software called Woltlab, made in Germany. While using someone else's board run by Woltlab, I found a systematic bug in it. Something that I as a experienced programmer quickly determined to be something that should be looked into because it might be causing more problems for others as well. So I wrote them, saying that while I am not the one running the board, I suspect a bug there. Now, there are two versions of this software: A free one and a paid one. Their policy is that they only provide support for the paid one. When I contacted them, their reponse was: That's the free version and we're not supporting you therefore. This is quite a stupid reaction, because I did not ask for support, but tried to tell them of a bug and it should be in their interest to get bugs out of the free version, as it's used to advertising the paid version. Well, that experience told me enough not to ever try to get in contact with them again and stay away from all their products because I don't want to use any products from a company that's not even willing to look into bugs of their own stuff "for free". Thomas _______________________________________________ Unsubscribe or switch delivery mode: <http://www.realsoftware.com/support/listmanager/> Search the archives of this list here: <http://support.realsoftware.com/listarchives/lists.html>
