We should give Pierre a fair chance. He answered my question promptly
and in good English. And his message below shows that he does not (I
hope) intend to hide in a corner.
We Europeans are simply so worried whenever something changes that we
want to make sure that either everybody or nobody agrees. Or that we at
least have an agreement that we disagree. What the agreement or
disagreement is all about is a minor issue of no interest to most of
us.
Ona once again behaves as a German Shepherd should behave after I was
addressed "Dear Sir". She would, of cource, rather have seen offices in
Germany run by a real dog.
Boris
On 4 apr 2006, at 20:08, Pierre Groleau wrote:
Hello,
REAL Software recognizes the need to provide better support for our
European
customers. Establishing an office in Europe is just the first step in
achieving that goal, there are more steps in progress that will be
announced
as they are completed.
I'd like to take a moment to clarify what I see as the two most
pressing
questions:
Q. How does this affect REALbasic users in the UK or Scandinavia?
A. REALbasic users can now order licenses, upgrades and documentation
and
get tech support from REAL Software, in english or french, through the
corporate website,www.realsoftware.com.
Q. How does this affect REALbasic users anywhere else in Europe?
A. If you're in a country served by a distributor (see
www.realsoftware.com/international for specific information), then you
will
continue to order products and get support through your distributor.
If you
speak french, we now have a french website www.realsoftware.com/fr
where you
can order products and get tech support in french.
Also to clarify, if you need to communicate with someone at REAL
Software's
European Headquarters, as the European Sales Manager, I speak fluent
english
and french; and you can email or call me directly.
Please feel free to contact me off-list if you wish clarification on
your
specific situation.
Best regards,
Pierre
[EMAIL PROTECTED]
Pierre GROLEAU
European Sales Manager
www.realsoftware.com
Tel : +33 (0) 870 408 492
Fax : +33 (0)170 247 108
4, chemin des Billebault
77930 Chailly en Bière
France
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