Am 24.04.2006 um 01:42 schrieb Terry Ford:
On Apr 22, 2006, at 3:55 PM, Hans-Georg wrote:
Am 22.04.2006 um 23:56 schrieb Terry Ford:
"Members of an organization, whether a business, a nation or any
other form of human grouping, have essentially two possible
responses when they perceive that the organization is
demonstrating a decrease in quality or benefit to the member: they
can exit (withdraw from the relationship); or, they can voice
(attempt to repair or improve the relationship through
communication of the complaint, grievance or proposal for
change) ... Disgruntled customers ask for the manager, or they
choose to shop elsewhere."
The disgruntled people are always the most vocal. They *may* not
represent the majority of the user base. The so-called "Silent
Majority".
At least in the OS X area this isn't true: Speaking of several OS X
related
public forum systems here in germany, there are much more voices of
people
who like their system, than people who dislike it.
But, well, inn general, your statement might be true.
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