All valid points, and I must make another. As software developers,
some of us rely on REALbasic to pay the bills. REALbasic and REAL
Software are held to a much higher standard of quality than Address
Book or Preview, for example. We use it every day, and expect it to
work well.
If you hired a plumber to install a sink or what-not, and he could
not complete the job because his tools were built wrong by the
manufacturer, would you not expect him to get a different tool? If I
cannot complete a feature, or fix a bug in my own software because of
a problem in RB that RS does not pay attention to, what do I do? What
do I tell my customer now? I'm stuck in a hard place. I either tell
them that I cannot do it for some false reason, and hurt my
reputation or I can tell them that my development tool prevents me
from making that fix. That still damages my reputation a bit, and
REAL Software's as well. It's a lose-lose situation, and this is a
wonderful example of why I hold RS to a higher standard and can get
so bitter about I tool I've loved since version 2.
--
Thom McGrath, <http://www.thezaz.com/>
"You realize you've created God in your own image when God hates all
the same people you do."
On Jul 22, 2006, at 2:36 AM, Carlos M wrote:
A small example (somewhat related with this subject) of why not fixing
bugs faster might be a bad business practice to RS.
I started with RB 5.5.4 for Windows with standard edition - the pro
edition didn't have anything that I needed - and I only develop for
Windows.
When RS launched 2005 they introduced Container Controls and I become
very interested on this new pro feature - it's the only feature that
makes me upgrade to the pro. Anyway, I decided to wait and see how it
was working with other users and it was not a big surprise to see some
bugs on the first 2005 releases.
What was a big surprise to me was not seeing RS fixing most of the
Container control bugs on the next releases - this is a pro feature
that might get users to the pro version.
As of today, for Container control there are (on the feedback system)
48 valid reports (51 minus the 3 closed). From these 4 are not bugs (1
cosmetic and 3 feature requests). So we have 44 bugs and *only* 9 were
fixed - only 20.45% of bugs fixed!
Any user that becomes interested on upgrading RB to pro because of the
Container controls will think twice (or more) if they just check the
bug report list for this control!
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