On 18/gen/07, at 14:11, Roland Voegtli wrote:
[RANT]
Hi.
I wanted to upgrade my update plan for RB Pro, and was redirected to
those dorks of Application System Heidelberg for Germany. Under "News"
they still list RB 2006 r3, and on the start page they list RB 5.
This, sadly, signals how keen they are to represent REAL for us non-US
customers. Thank you, ASH and REAL for treating us Europeans as
third class
citizens.
This is a well known situation and seems no likely to change.
It's funny that we (developers) often talk about providing our
customers with the best purchase experience while RS simply ignore
this fact.
Easy purchase = more purchases.
Anyway, have you tried to ask some other european distributor? If you
are lucky they agree to sell you an upgrade plan (sic!) even if you
are not in the same country as they are. Yes, if you are lucky,
because many european business simply don't realize that in Europe we
all use the same currency other than being all part of the EU. Just
to make an example, a couple of years ago ASH refused to to sell me a
REALbasic license because I'm not in Germany, Switzerland (which is
not EU) or Austria.
I'm sure the italian distributor (http://www.accessoripc.com/
activesoftware/directory$dir=499) does accept credit cards. Not sure
if they sell to non-italian customers. Worth a try.
Massimo Valle
Chiacchiera con i tuoi amici in tempo reale!
http://it.yahoo.com/mail_it/foot/*http://it.messenger.yahoo.com
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