From: RealForum <[EMAIL PROTECTED]> Subject: RealNetworks Privacy Issues RealNetworks has taken a very serious stance with regards to reports that RealJukebox was sending personal data back to RealNetworks. Perhaps this is best summed up in the following quote: "We made a mistake in not being clear enough to our users about what kinds of data was being generated and transmitted by the use of RealJukebox. We respect and value the privacy of our users, and we deeply apologize for doing anything that suggests otherwise," said Rob Glaser, Chairman and CEO of RealNetworks. On the same day that the RealJukebox privacy concerns were raised (November 1, 1999), we issued a patch that ensures that no personally identifiable information is sent without your consent. We have since released updated software such that any new RealJukebox downloads from our Web site include the privacy enhancements. We have posted several announcements for the press, one on the update, http://www.real.com/company/pressroom/pr/99/updateadvisory.html, along with one giving more detail about the changes made in the software update, http://www.real.com/rjcentral/privacyupdate.html. Finally, on Monday November 8th, we posted a new Consumer Software Privacy Statement in addition to an updated Web Site Privacy Statement reviewed by TRUSTe. This new software statement goes to great lengths to inform users about what information is sent by RealNetworks consumer products, and we believe that this statement will set a new standard for clear, comprehensive software privacy policies. You can review this statement at: http://www.realnetworks.com/company/privacy/software.html and the related press release at: http://www.realnetworks.com/company/pressroom/pr/99/software_privacy.html We hope that this information answers your concerns and questions with regard to privacy and RealJukebox. If not, please let us know. We assure you that we had no intention of jeopardizing the trust or privacy of our users, and we are committed to making sure that we have an open dialog with our customers about their privacy and our products. ******************************************************* The RealForum is an email discussion group focused on using RealNetworks products. The RealForum is a place to post messages about the best methods for creating content using RealNetworks technologies and the planning and implementation of streaming-media web sites. Archives of RealForum can be found at http://realforum.real.com If you ever want to remove yourself from this mailing list, you can send mail to <[EMAIL PROTECTED]> with the following command in the body of your email message: unsubscribe realforum or from another account, besides the address you subscribed with: unsubscribe realforum <[EMAIL PROTECTED]>
