Agreed!! Emily, you were a great trainer (I may be biased)!! It is great to see you still around and now active as a Solutions Consultant!!
Ashley On Nov 18, 3:15 pm, [email protected] wrote: > Good to know you're still around Emily!!! > Sent via BlackBerry by AT&T > > -----Original Message----- > From: estange <[email protected]> > > Sender: [email protected] > Date: Thu, 18 Nov 2010 11:49:24 > To: RedDot CMS Users<[email protected]> > Reply-To: [email protected] > Subject: Re: RedDot Version 7.5 > > Hi All, > > I've been with RedDot/OpenText for 5 years now and just became a > Solutions Consultant. As part of this move I'm going to try to be more > engaged in our existing customer communities. So hopefully, I can > provide some clarification on this topic. > > The official stance for OpenText support is that they support the last > two major releases (currently 9.x and 10.x). That said, you are always > welcome to call support and they will help you as best they can. I > haven't heard of anyone being turned away because of the software > release, but I know the breadth of knowledge on the team declines > significantly as you move to versions before 7.5. I know my memory > isn't that great. Sometimes their best answer is to recommend an > upgrade. With each new release, additional features are added and > performance has greatly increased. > > As far as their recommendation for training, that advice is usually > given when questions are presented that are covered in the Project > Builder 5-day course. This course is a highly recommended prerequisite > for building projects, supporting existing projects, or receiving > support. And if you haven't received training in a few years, the > course would be great for you to take again. With each new release, it > is updated to reflect the services team's newest best practices. > > -Emily > > On Nov 18, 11:36 am, fgfp <[email protected]> wrote: > > We run 7.5 and had some major problems over the summer that OT really > > did not offer much 'support' on. Any ticket we submitted normally got > > us a response of "you need to upgrade your system and contact our > > training office to arrange for your staff to be trained." Any phone > > calls we placed for support didn't help either, they just kept > > pointing out that we needed to upgrade and that we needed to send > > someone to training. Needless to say, we did not feel like the annual > > maintenance we pay for support was worth renewing! > > > Good luck, your peers are going to be your best bet for support IMO. > > > On Oct 29, 2:27 am, maiott <[email protected]> wrote: > > > > Looking for some clarification without contacting RedDot, OpenText, > > > directly. > > > I thought I had read somewhere that RedDot version 7.5.x is no longer > > > being supported. > > > If this is correct does any one know where this information might be? > > > If I am wrong please let me know. > > > > Thanks alot. > > -- > You received this message because you are subscribed to the Google Groups > "RedDot CMS Users" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group > athttp://groups.google.com/group/reddot-cms-users?hl=en. -- You received this message because you are subscribed to the Google Groups "RedDot CMS Users" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/reddot-cms-users?hl=en.
