Sud,

I think Danny had offered to speak with you in the past to get feedback, I'd 
like to extend the offer again to see if you would like to work with us to 
improve. I'm not sure what region you are located in but I'd be happy to see 
what I can arrange with your AE, local support, and services if you prefer.

We have legacy code <http://www.martinfowler.com/bliki/TechnicalDebt.html>. 
3 years ago the roadmap would have forced you to do a migration and full 
reimplementation. We changed directions. We've evolved the code base of 
Management 
Server.<http://websitemanagement.reil-online.de/2011/07/first-opentext-web-site-management.html?spref=google>First
 there was a .Net Pagebuilder and v11 will see removal of all COM 
legacy components and a .Net 4 code base that will be easier to maintain and 
extend. No reimplementation to upgrade. No plans to stop working after that.

I'm working at getting us more developer friendly. Jian, Manuel, Danny and 
others participation in the forum and, Solution Exchange to share practices 
and techniques is a start. Hopefully this is making development more 
successful if not providing different development interfaces.

WSM's primary focus is to open up content management by serving the content 
creator. I am a developer of WSM solutions and so are all my friends and 
colleagues at OpenText so I understand there are improvements possible. I'm 
happy to be as loud of an advocate as I can be internally as are many 
others. The other solutions have deficiencies too although they may not be 
the pain points of users on this group. For instance analysts and observers 
others have pointed out how CFO unfriendly SharePoint for public sites can 
be citing via services cost and total cost of ownership.

Part of reality of software is that some customers move to other products. 
Customers are buying, implementing, and expanding their investment in WSM 
and other OpenText products and services. Customers are moving from other 
solutions to WSM. Existing OpenText partners (more than just legacy RedDot 
partners) have been training resources in WSM. Myself and those at OpenText 
who work on WSM are committed to improvement. SolutionExchange is just 
getting started and there are other projects in their early stages that will 
continue this trend.

Part of the reality is we can offer more complimentary products and services 
as part of OpenText. Video Services, Social, and several DM and DAM options. 
As you grow your web we do have solutions that can augment and a product 
that is flexible and agnostic to move as web technologies shift. 

Like Scott said in the blog response, we are here just ask us anytime if 
you'd like to talk. I hope to hear from you.

@Kim,
I was pretty busy yesterday so it took me more than 24 hrs.

Best,
Tim Davis (tdavis at opentext dot com)

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