-----Original Message-----
From: Bradley, Greg <[EMAIL PROTECTED]>
To: 'Redhat_Post' <[EMAIL PROTECTED]>
Date: Sunday, June 14, 1998 11:29 PM
Subject: Re: Linux Bigot.
>All the commercial operating system providers now charge a fee for
>support. Even then, you tend to spend hours waiting to get through. When
>you do get through, they hand feed you one possible solution at a time
>(each call generates more income).
This isn't true. Most support (unless you call the 900 number, and that's
IMHO a bad idea) is per-incident, so extra calls COST Microsoft money.
Yes, it's true that they'll feed you solutions one at a time; but the call
isn't complete until one of them works.
About the only time I could see calling the 900 number is if you're looking
for a specific answer to a specific question, but 9 out of 10 of the trained
monkeys on the phone can't or won't give you that kind of answer, and the
other one is reading it from a search of the knowledge base, which is on the
web anyway.
Other than that, nice letter.
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