Hi Paul
You're far too trusting. Never buy anything without seeing it - I wouldn't
any how. Why didn't you buy the rock off your friend that you were selling a
few weeks back? You might try suggesting that a refund is due. Over here, if
a product is not suitable for the purpose for which it is purchased you are
legally entitled to a full refund.
You may also point out to the supplier that you may wish to discuss this
matter further with this list, during such discussion their company name MAY
slip out! - oops! Nothing travels like bad news.
Best of luck!
Jason
----------
>From: "Paul W. Whitby" <[EMAIL PROTECTED]>
>To: "'[EMAIL PROTECTED]'" <[EMAIL PROTECTED]>
>Subject: bad MO experience
>Date: Fri, Jan 12, 2001, 13:13
>
> Hi all,
>
> I wanted to share an experience, and ask what/how you would deal with this.
>
> I wanted some more LR for my 250 tank. I had seen some on the net I liked
> the look of and from a source I had heard good things about...so I called.
> Alas, they were out of the stuff I liked but they said I could have their
> fiji ultra, at the price of the other rock which was half price due to their
> "special offer" I asked how nice this fiji was, apparently it was full of
> encrusting corals, macro algae and very nice. I asked if they could ship me
> large pieces since my tank is large and I would really like large pieces.
> They assured me they could do that....GREAT!! so I ordered 90lbs, plus some
> snails and stuff.
>
> I took the next day off to get it and put into my holding tank...no
> shipment, bad weather...oh well. I called and asked why they didnt call me
> to let me know, then asked when my stuff would come. We can ship later
> today. I asked where my stuff was, since it would have been boxed for 24
> hrs already. It was still boxed, so I asked if they could send me other
> pieces that had not been out of water for so long, and different
> snails/crabs/cucumber since it may be 48 hours between shipping and
> receiving. Ok..we can do that and re box it for you later.
>
> It arrived today. Tran-shipped Walt Smith rock....unopened in its original
> containers. 83 pounds weight total almost dry. No encrusting corals, small
> pieces covered in slimey goo, and with no insulation on the boxes. These
> had been held overnight while shipping in cold weather. The store had never
> looked in the boxes and all the promises were patently false. The rock is
> smelly and absolutely not what I looked forward to, or what I was told I
> would get.
>
> I called to complain and they insist that there was 90lbs...even the airbill
> for all the shipments was for 88lbs....including the livestock.
>
> I am not happy at all about this. I am awaiting to see what they say and
> why I was lied to and what they are going to do to rectify this. It could
> be they made a mistake...maybe I got the wrong stuff, but to call this ultra
> rock??? It is terrible.
>
> So...after this long post....what would you do?? any ideas?
>
> Regards....
>
> Paul.
> ________________________________________
>
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