FWIW: I posted on here a couple of months ago expressing regrets I had not seen all the Spectrum bashing before I acquired for resurrection, a Spectrum SCR-1000 220 repeater. I received plenty of cards & letters from everyone with an opinion. (Ever see a ham without an opinion? I used to think that was a license requirement. I get the impression that is now the only requirement...But I digress.)
BTW, Coy, over half of the incoming email was regarding legal actions against Spectrum and included contact information for the PA. Attorney General's office and other cases pending.
I sent the exciter & PA to Spectrum in August. The previous owner sent the PA to them to be tuned to the INPUT frequency of the repeater!!! I figured that was why it locked up and burned up the exciter.
I sent the exciter & PA to Spectrum in August. The previous owner sent the PA to them to be tuned to the INPUT frequency of the repeater!!! I figured that was why it locked up and burned up the exciter.
Kevin Schaefer, "Spectrum Sales Manager", advised they would retune the PA free, since I was getting a replacement exciter ($250). Odd how the only person I can contact at Spectrum is Kevin Schaefer.
"Total cost would be ~$250-$275."
Next conversation, (three weeks later), Kevin said it was going to cost "$325 to no more than $350". I approved the charge to my Visa, since I was committed this far.
Three weeks later, when the Visa statement arrived, Spectrum had charged $432.50.
I emailed and voice-mailed Kevin several times over the next two weeks, with no response. I copied Spectrum on an email to Visa to reverse the over-charge due to lack of response from the merchant.
At 5:00 AM the next morning Kevin was on the phone, screaming. We went the gamit of how they lose money dealing with hams, to he wasn't responsible for the over-charge but "would try to get the owner to approve refunding some of the money."
Two weeks later Kevin called to report he had talked the owner into refunding $50 of the overcharge.
Three months after sending to Spectrum and I still don't have the exciter & PA back.
I am eagerly awaiting my Visa statement to see if Spectrum has done anything.
That covers their business practices. The quality of their work remains to be seen.
Coy:
Responses on this forum have been so numerous and strong. They seem to have overwhelmed my offer of SCR-1000 documentation. Or maybe you have just been too busy responding to the firestorm you generated by asking if anyone had SCR-1000 documentation.
If you are still up to the challenge and not scared away by all the bad reports, I'm re-offering copies of all my docs. Misery needs company and I'd like to have someone else to commiserate with as we try to get these things back on the air.
When things get quiet or the weather cold, we can post an occassional Spectrum statement, then stand back and warm our hands to the resultant firestorm.
Happy Holidays & 73 to all
Budd Turner : N7EOJ
[email protected] wrote:
Message: 18
Date: Wed, 26 Nov 2003 02:45:26 -0000
From: "ac0y5" <[EMAIL PROTECTED]>
Subject: Spectrum Communications SCR1000 VHF
Would anyone posting to the SCR1000 stuff mind if I foward all of
them to Spectrum and ask them to respond to them? They should know
about their reputation maybe they would like to respond one way or
another.
73 All
AC0Y
________________________________________________________________________
Message: 19
Date: Wed, 26 Nov 2003 03:03:28 -0000
From: "ac0y5" <[EMAIL PROTECTED]>
Subject: Please read RE Spectrum Communication SCR1000 VHF
As I said. I'm getting this machine from a ham that I respect. If it
does turn out to be as bad as stated then I will do something
different.
73 to each one of you and thanks for your input. Happy Thanks giving!
Don't argue with an idiot. The eavesdroppers may not be able to tell the difference.
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