I am really surprised about the negative comments on the Kenwood repeater topic here lately. We run dozens of TKR-850's commercially and have never had a problem with any of them. We've sold hundreds and hundreds of they're radios, and have never had any problems with them either (abuse aside). The Trident controllers have given us no problems either. I do beleive that lemons exist. I would like to think that Kenwood takes care of their own, but I say this from a dealer point of view. I do know that when it comes to them writing Beta Firmware, they definitely charge by the hour. I beleive they should be doing it free of charge. **> Hey..I've gotta complain about something, right?
Steve Scott LARS --- Steve Helton <[EMAIL PROTECTED]> wrote: > > > > > > > > > > Capt. Steve Helton > > Communications Supervisor > > Emergency Support Services > > Federal Emergency Management Agency > > Cincinnati CERT Task Force > > [EMAIL PROTECTED] > > > > _____ > > From: Lt. Steve Helton [mailto:[EMAIL PROTECTED] > > Sent: Saturday, September 11, 2004 16:38 > To: '[email protected]' > Subject: RE: [Repeater-Builder] Kenwood Repeater > > > As a FORMER Kenwood repeater owner I can only WARN > you in the strongest > terms that Kenwood is NOT at all responsive to > customer problems. We > purchased a NEW Kenwood repeater and it went out > within hours of the time we > installed it. New antenna, New Andrews heliax, New > Polyphaser equipment > complete with battery backup. Over the next 14 > months the repeater was back > to Kenwood seven times and within hours of the time > we would get it back > each time it was dead again. Kenwood consistently > refused to replace the > unit with another one even though we knew that the > one we kept getting was a > lemon. Only after we finally threatened Kenwood with > legal action did they > finally send a new unit. Over the 14 months we > actually owed the unit it > spent a grand total of 2.5 hours on the air. > > I am the trustee of an Emergency Services group that > had purchased the > repeater and we needed it to work for more than just > chit chat and you see > the type of response we received from Kenwood. > > I can only say buyer beware when buying anything > where you may need Kenwood > to fix it or stand behind their warranty. The > attitude we received was "It's > yours now, you are on your own". > > It may help to point out that we have several > members of our team who have > years of experience with commercial two way. We have > all of the appropriate > equipment and operate a number of other repeaters in > the Greater Cincinnati > area on Amateur, commercial, Public Safety and GMRS. > Needless to say we no > longer own anything Kenwood since we need things we > can rely on and a > manufacturer that we can rely on to honor their > warranty. Kenwood does not > do fit that criteria. > > > Capt. Steve Helton > > Communications Division > > Emergency Support Services > > Federal Emergency Management Agency > > Cincinnati CERT Task Force > > [EMAIL PROTECTED] > > > _____ > > From: Joel Mele [mailto:[EMAIL PROTECTED] > Sent: Saturday, September 11, 2004 7:15 > To: [email protected] > Subject: [Repeater-Builder] Kenwood Repeater > > > Thanks to all who have responded to my inquiry about > a Kenwood TKR-750 > repeater. As usual the information was extremely > helpful > > Thanks again. Joel W4SLH > > > > > > > > > > > > > > > _____ > > Yahoo! Groups Links > > > * To visit your group on the web, go to: > http://groups.yahoo.com/group/Repeater-Builder/ > > > * To unsubscribe from this group, send an email to: > [EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]> > > > > * Your use of Yahoo! Groups is subject to the Yahoo! > Terms of Service > <http://docs.yahoo.com/info/terms/> . > > > __________________________________ Do you Yahoo!? Yahoo! Mail - 50x more storage than other providers! http://promotions.yahoo.com/new_mail Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/Repeater-Builder/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
