RE: [Repeater-Builder] Kenwood Repeater

[Steve Helton]

We were dealing directly with Kenwood (Cheryl Daly [[EMAIL PROTECTED]]). I wrote numerous e-mails over many months. Let me be clear that it was only after we contacted the Attorney General's office and threatened Kenwood with legal action that they finally agreed to replace the "Lemon" with a new one. This was only after the unit had been to both the East coast AND West coast Kenwood repair facilities numerous times without success. We are still out between $200 and $300 from this event that Kenwood has refused to reimburse us for (for shipping cost back to Kenwood repeatedly). We were told we would be reimbursed (I have multiple e-mails to that effect) but it has never happened.   We sold the unit and got most (not all) of the money that we originally paid for it back.   My point is that if an agency like ours cannot rely on Kenwood then the average Joe does not stand a chance. They failed in their corporate responsibility. The other part of this problem is that a high profile tower owner gave us the top spot on their 350+' tower for this system and we kept having to go back to the tower over and over and over and over and over again. It caused us issues with the tower owner that we are just now overcoming.   I might be willing to rethink my position on Kenwood if they would ever return all of the money we lost during the time we had their product. Maybe some of you dealers could tell us where to go within Kenwood to get our money back.       Capt. Steve Helton Communications Division Emergency Support Services Federal Emergency Management Agency Cincinnati CERT Task Force [EMAIL PROTECTED]   From: Maire Company [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 15, 2004 13:59 To: Repeater-Builder@yahoogroups.com Subject: Re: [Repeater-Builder] Kenwood Repeater We are also a Kenwood dealer and had to have some radio's for some of our customers that are doing some work with the current weather problems in Florida.  Well UPS  some how lost the units.  Kenwood sent out a replacement order late Friday night for Saturday so the we could get this done.  They went the extra mile and I say Kenwood did a great job at it.    thanks   I think you should rethink your thought about Kenwood. John     ----- Original Message ----- From: W9DHI To: Repeater-Builder@yahoogroups.com Sent: Wednesday, September 15, 2004 1:27 PM Subject: RE: [Repeater-Builder] Kenwood Repeater Steve I think you have more than a problem with Kenwood…it's either your dealer or the way the situation was handled.  I was a Kenwood dealer for over 20 years (retired last year), and Kenwood was always responsive to our needs.  I've had "LEMONS" from every manufacturer including Kenwood and never had a problem with them replacing the unit…no matter what it was…if I said I wanted it exchanged..they exchanged it.  There has been a lot of talk of buying from Kenwood Dealers that don't service their equipment but send it in to the Depot.  Personally I would never deal with a company that didn't have the technical expertise to maintain and repair the equipment they sold.  We always repaired all the equipment we sold "IN HOUSE", except for DOA's which we promptly got an exchange for the unit or a credit to our account.   So all of that said…I really don't think Kenwood was the problem….it was whoever was in-between and apparently whomever you purchased the unit from apparently is one of these companies that doesn't "SERVICE WHAT THEY SELL".   If they can't service it, then they shouldn't sell it…..end of story.     Gregg R. Lengling, W9DHI, Retired Administrator http://www.milwaukeehdtv.org K2/100 S#3075 KX1 S# 57 Member:  ARRL, RSGB, RCA, WERA and ORC N�ATH CLIP It may help to point out that we have several members of our team who have years of experience with commercial two way. We have all of the appropriate equipment and operate a number of other repeaters in the Greater Cincinnati area on Amateur, commercial, Public Safety and GMRS. Needless to say we no longer own anything Kenwood since we need things we can rely on and a manufacturer that we can rely on to honor their warranty. Kenwood does not do fit that criteria.   Capt. Steve Helton Communications Division Emergency Support Services Federal Emergency Management Agency Cincinnati CERT Task Force �         [EMAIL PROTECTED]. Yahoo! Groups Links To visit your group on the web, go to: http://groups.yahoo.com/group/Repeater-Builder/   To unsubscribe from this group, send an email to: [EMAIL PROTECTED]   Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.