Hi All, Hope you are doing well!!!!
Please Send me the suitable profiles to sop...@datagrp.com With rate confirmation Contact Details with Current Location. CATS Engineer Phoenix, AZ 12 months Rate: $40/hr Engineer - PHOENIX, ARIZONA Start Date: May 4, 2009 Job Duration: 12 Months Pay Rate: $40.00 Per Hour Job Description: Project Description: (What project will the contractor be working on?) Engineer will be engaged to peform project analysis, estimate requirements, equipment build, project coordination with other technical resources including customers and perform project implementations. Some of the work may be scheduled after business hours or on weekends. Job Description: (What will the contractor do on that project?) This position requires strong engineering and project management experience as it relates to Contact Center Technology platforms, specifically with regard to Nice Call Recording. This candidate should also be accustomed to a high volume, high stress environment dealing with multiple issues and priorities simultaneously. The position requires advanced problem solving skills and experience within the Contact Center Technology space. Job Requirements Knowledge or experience working in the contact center environment with a general understanding of call recording and agent quality management platforms. Require knowledge and experience with the NICE Call Recording application, including analysis and design for system deployments, or administration and production support, and basic understanding of the quality management tools Knowledge and understanding of telephony support, specifically around call routing, IVR, VoIP, and trunking, including platform knowledge of Avaya and Cisco Ability to take end user business requirements and create thorough documentation, including data flow and process flow diagrams. Ability to multi task in a dynamic environment, also prioritize tasks based on changes in clients business needs, and communicate effectively across multiple technology and business teams. 1) Microsoft Office Intermediate Required 2) Remedy ticketing Intermediate Desired 3) PBX Call flow Expert Required 4) Call Center troubleshooting Expert Required 5) Nice Call Recorder systems Expert Required 6) TCP/IP and routing protocols Intermediate Required 7) Telecom networks Intermediate Required 8) Customer service skills Expert Required 9) Written and oral communication Expert Required 10) Strong teamwork skills Expert Required Thanks & Regards, Sophia Jones Technical Recruiter Data Group, Inc. Certified Minority Women Owned Business Enterprise (MWBE) & Small Business Enterprise (SBE) ________________________________________ |Office: 1 - 732 - 791 - 2348 xtn: 250| Fax: 732 - 907 - 1174 | Email: sop...@datagrp.com | Website: www.datagroupinc.net | ________________________________________ Note: Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information and a remove link for removal from our mailing list. To be removed from our mailing list reply with "remove" and include your "original email address/addresses" in the subject heading. Include complete address/addresses and/or domain to be removed. We will immediately update accordingly. We apologize for the inconvenience if any caused to you. ________________________________________ --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To post to this group, send email to firstname.lastname@example.org To unsubscribe from this group, send email to reqsresumes+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/reqsresumes?hl=en -~----------~----~----~----~------~----~------~--~---