Dear Partners, We are having below Urgent requirement Remedy Administrator
Location- Washington - DC Duration- 6 + Months Rate: $45 Job Description Remedy Administrator will perform crucial configuration upgrade work in support of the District's Remedy 7.5 upgrade project. Candidate performs configuration work during the 7.5 upgrade project such as adding users, creating new CTI's, building new reports, extracting statistical data and performing minor to moderate system configuration updates on all Remedy applications during the 7.5 upgrade project. Candidate will be tasked with system configuration support projects during the 7.5 upgrade of all Remedy ITSM Suite applications as well as some custom built applications. Candidate works closely with Remedy Engineers and Developers in support of the 7.5 upgrade project. Candidate will interact with and fulfill customer requests during the 7.5 upgrade project and therefore must have strong customer service skills. Must have experience performing assessments on Remedy forms and modules in order to determine if their functioning conforms to customer's stated requirements. Must have good understanding of service desk, change management and asset management standard work flow. Must have experience performing QA analysis and running system tests on development output. Experience developing system documentation is highly desired. Knowledge of ITIL v3 best practice method is desired. Responsibilities: • Perform system configuration upgrade tasks for Remedy Application solutions. • Apply configuration enhancements on Remedy Applications during the upgrade and in the new environment while the 7.5 upgrade is underway. • Work closely with developers to understand solutions in BMC Remedy Action Request System (ARS) up to 7.5 as well as ITSM suite, CMDB, SRM, Mid-Tier and related tools. • As required during the system upgrade, provide expert guidance on migrating from earlier Remedy version to 7.5. Implement configuration tasks as needed to support the major version upgrade project. • Develop Crystal Reports and deploy in Crystal Enterprise Server in support of the 7.5 upgrade project. Recommended Experience: • At least 5 years experience in Remedy 5.x up to and including to current versions. • At least 8 years total work experience. • A minimum of a bachelor’s degree. Question 1: Vendor is aware that they must provide laptop and PDA? Question 2: Does candidate have EAD or Green Card or is s/he a US Citizen? Question 3: Does candidate understand that s/he may be required to stay "on call" for occasional after hours support. Background Check Required, if selected. Technology NUMBER OF YEARS USED LAST USED PROFICIENCY LEVEL Technology Number of years experience Date technology last used Basic/Proficient/Expert Remedy ARS (version 5 – present) Remedy ITSM (version 5 – present Report Writer Administration OS/Network Administration Knowledge of Java based web applications *(Nice to Have)* If you are interested in this position please respond me with a word formatted résumé, rate and Contact details to akman...@igridtech.com Thanks & Regards *Ajay K Manyam * Main: (734) 437-5500 Ext:888 Direct: (734) 862-1950 Fax: (734) 437-5508 akman...@igridtech.com *iGrid Technologies, Inc.* *Listen, Think and Deliver...* www.igridtechnologies.com ** **Note:Werespect your Online Privacy. This is not an unsolicited mail.UnderBills 1618 Title III passed by the 105th U.S.Congress,this mail cannotbe considered Spam as long as we include contact information and amethod to be removed from our mailing list. To be removed from ourmailing list, please reply with "REMOVE" in the subject line and youremail address in the body. Include Complete Address and/orDomain/Aliases to be removed. We sincerely regret any inconvenience** -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To post to this group, send email to reqsresu...@googlegroups.com. To unsubscribe from this group, send email to reqsresumes+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/reqsresumes?hl=en.