Dear Partners,

We are having below Urgent requirement Remedy Administrator

Location- Washington - DC
Duration- 6 + Months
Rate: $45

Job Description

Remedy Administrator will perform crucial configuration upgrade work in
support of the District's Remedy 7.5 upgrade project.
Candidate performs configuration work during the 7.5 upgrade project such as
adding users, creating new CTI's, building new reports, extracting
statistical data and performing minor to moderate system configuration
updates on all Remedy applications during the 7.5 upgrade project.
Candidate will be tasked with system configuration support projects during
the 7.5 upgrade of all Remedy ITSM Suite applications as well as some custom
built applications. Candidate works closely with Remedy Engineers and
Developers in support of the 7.5 upgrade project. Candidate will interact
with and fulfill customer requests during the 7.5 upgrade project and
therefore must have strong customer service skills.
Must have experience performing assessments on Remedy forms and modules in
order to determine if their functioning conforms to customer's stated
Must have good understanding of service desk, change management and asset
management standard work flow.
Must have experience performing QA analysis and running system tests on
development output.
Experience developing system documentation is highly desired. Knowledge of
ITIL v3 best practice method is desired.


• Perform system configuration upgrade tasks for Remedy Application
• Apply configuration enhancements on Remedy Applications during the upgrade
and in the new environment while the 7.5 upgrade is underway.
• Work closely with developers to understand solutions in BMC Remedy Action
Request System (ARS) up to 7.5 as well as ITSM suite, CMDB, SRM, Mid-Tier
and related tools.
• As required during the system upgrade, provide expert guidance on
migrating from earlier Remedy version to 7.5. Implement configuration tasks
as needed to support the major version upgrade project.
• Develop Crystal Reports and deploy in Crystal Enterprise Server in support
of the 7.5 upgrade project.

Recommended Experience:
• At least 5 years experience in Remedy 5.x up to and including to current
• At least 8 years total work experience.
• A minimum of a bachelor’s degree.

Question 1: Vendor is aware that they must provide laptop and PDA?
Question 2: Does candidate have EAD or Green Card or is s/he a US Citizen?
Question 3: Does candidate understand that s/he may be required to stay "on
call" for occasional after hours support.

Background Check Required, if selected.






Number of years experience

Date technology last used


Remedy ARS (version 5 – present)

Remedy ITSM (version 5 – present

Report Writer Administration

OS/Network Administration

Knowledge of Java based web applications *(Nice to Have)*

If you are interested in this position please respond me with a word
formatted résumé, rate and Contact details to

Thanks & Regards

*Ajay K Manyam
Main:    (734) 437-5500 Ext:888
Direct:  (734) 862-1950
Fax:     (734) 437-5508
*iGrid Technologies, Inc.*
*Listen, Think and Deliver...*
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