This is Sunitha from Krisintek Inc we have an Urgent requirement for below
Please send me the updated profile as per client requirement along with
contact details, Visa Status, location and get back to me ASAP
Helpdesk Support Engineer
Duration : 6+months
Location : San jose,
* **Job description & Required skills:*
>> Answer phone calls as well as access e-mail to create helpdesk
>> tickets, triage, follow up to ensure on time closure of tickets.
>> Work closely with Global Application team to understand the
>> Application Service Process.
>> Point of contact for 1) Telephones 2) E-mails 3) Web 4) IM enquiries
>> from customer.
>> Categorize/classify the enquiry.
>> Responsible for configuring the ticketing system and its administration.
>> Create ticket in the ticketing system.
>> Rout to appropriate level 2 application production support team.
>> Follow up for closure of problems with customer and Level 2/3 team.
>> Provide performance reports and establish KPIs.
>> Serve as focal point for escalations.
>> Managed email box and respond to alerts from systems and action
>> Create Customer Sat Surveys.
>> -Associate Degree in any Discipline.
>> -Minimum 2 years experience in IT Customer Support.
>> -Ability to work independently with minimum direction.
>> -Excellent verbal and written communication skills.
>> -Basic Problem solving skills.
>> -Experience in handling phone calls.
>> -Experience in MS office products like Word, Excel, and Powerpoint.
>> -Experience with any Helpdesk tools will be a plus.
Thanks and Regards
Email Id: suni...@krisintek.com
Voip: (630) 872-5355
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